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About the Role:
- Customer Solutions Engineers provide flexible technical expertise between standard support and a dedicated TAM.
- They partner with CSMs to drive adoption and optimize configurations.
What You'll Do:
- Lead hands-on platform optimization, configuration reviews, and best-practice tuning.
- Document recaps, advise on underused features, and surface patterns to Product and Engineering.
Who You Are:
- You have 3+ years in a customer-facing technical role in SaaS or cybersecurity.
- You excel at triage, communication, and managing multiple engagements with empathy.
Abnormal
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting their behavioral AI platform, they foster a culture of innovation and security.