Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets, including configuration issues, API-related questions, behavioral false positives, and threat investigations.
Deliver timely customer updates, root cause analysis, and solution recommendations that build trust and confidence in the platform.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform.
Act as the primary technical contact and trusted advisor for enterprise SLED customers, leading product demonstrations and architecture-level discussions.
Own and drive successful Proof of Value programs from discovery through close, defining success criteria and outcomes.
Articulate the technical and business value of Abnormal's platform to security, email, and identity teams while educating sales executives and partners.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust their behavioral AI platform.
Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
Build executive relationships and drive strategic account success plans.
Collaborate with internal teams to mitigate risks and secure renewals and expansion.
Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.
Act as the primary technical liaison between customers and internal Product, Engineering, and Support teams.
Design and refine platform configurations to align with customer workflows and compliance requirements.
Lead technical escalations and manage customer enablement programs.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair and efficient process. It supports remote-first work environments and focuses on roles in technology and other industries.
Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.
Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.
Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Partner with customers to increase their security posture and position Huntress as a solution.
Review customer technical teams challenges and collaborate with Sales, Marketing, Support, and Engineering.
Travel up to 15% of the time to meet with customers and support technical first impressions.
Huntress is a remote-first cybersecurity company founded in 2015 by former NSA operators, making enterprise-grade security accessible to businesses of all sizes. The company now secures over 5 million endpoints and 14 million identities worldwide, fostering a collaborative culture.
Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.
Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.
Partner with Sales to lead technical discovery, solution design, and customer validation for complex enterprise security challenges.
Deliver compelling virtual and in-person technical demonstrations and proof-of-value engagements.
Translate technical capabilities into measurable business outcomes and serve as a trusted advisor to executive stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Act as a trusted technical advisor to partner teams, leading enablement, joint solution design, and demonstrations.
Deliver joint technical demonstrations and support partner-led proof-of-value engagements.
Translate technical capabilities into business outcomes partners can carry into customer conversations.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. We build an AI-native culture where technology and talent are unstoppable.
Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.
Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.
Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Partner with go-to-market team to support technical sales and solution design. - Translate customer requirements into workable solutions and build customer confidence. - Create repeatable assets and close the loop with product and engineering.
Massed Compute is building a modern GPU cloud platform for AI and high-performance compute workloads. They are a lean, ambitious team operating in one of the most important technology markets in the world.
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.
Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.
Debug, report, and ship scoped fixes for bugs and regressions
Train and improve our AI support agent by refining prompts, adding tools, and running evals
We are building the modern email sending platform for developers. We are a fully remote team of 45 spanning 13 countries, backed by a16z and Y Combinator.
Own the technical and functional win across high-volume SMB sales cycles.
Partner with account executives, Product, and Professional Services to support fast-moving deals.
Strengthen the sales team through enablement, process refinement, and automation.
Smarsh empowers organizations to manage risk and gain intelligence from digital communications. With over 6,500 clients, it has been recognized by Gartner and Forrester and listed on the Inc. 5000 list of fastest-growing American companies since 2008.
Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
Offer technical support and conduct QBRs to review usage, success metrics, and future goals, identifying opportunities for deeper engagement.
Build strong relationships with customers, acting as a trusted advisor, and serve as the voice of the customer internally to relay feedback.
Tailscale builds software that makes it easy to securely interconnect people and their devices, no matter where they are, aiming to create a future for the Internet that is easy, sensible, and safe. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Collaborate with sales representatives to identify and secure prospects.
Provide security & compliance subject matter expert services on sales calls.
Address technical compliance inquiries from sales prospects and screen them for product fit.
Secureframe is a cybersecurity compliance company that provides trusted solutions to help businesses achieve and maintain compliance standards. Backed by top VCs, the company is growing rapidly and values professional excellence, continuous learning, and a collaborative environment.
Sell Abnormal security solutions to enterprise accounts in Japan, driving new annual recurring revenue.
Prospect and generate business opportunities with organizations of over 3k mailboxes, from initial contact to contract signing.
Collaborate with cross-functional teams including Customer Success, Marketing, and Product to ensure customer satisfaction and revenue growth.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of resilience and innovation.