Source Job

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
• Lead Customer Business Reviews and strategic touchpoints with both technical and non-technical stakeholders.

Sysdig is a cloud security company that created Falco, the open standard for cloud threat detection, and leads the cloud security market with runtime insights and open innovation. Trusted by over 60% of the Fortune 500, Sysdig is recognized as a Best Place to Work and one of Deloitte's fastest-growing companies.

• Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
• Work with development engineering to track escalations, bugs, and feature requests.
• Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.

Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.

• Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization.
• Partner with account teams to understand customer vision and drive account level strategies for value realization and retention.
• Maintain account level architecture and share best practices, acting as customer zero to ensure highest quality.

Chainguard provides hardened, secure builds of open source software for enterprises. The company is venture-backed by leading investors and serves Fortune 500 customers, with a culture focused on customer obsession and intentional action.

• Lead technical implementations and drive adoption of Chainguard images for commercial customers, ensuring secure software development.
• Partner with account teams to understand customer goals and drive account strategies for value realization and retention.
• Collaborate with Product and Engineering to surface customer requirements and maintain high-quality standards.

Chainguard provides hardened, secure, and production-ready builds of open source software for organizations like Fortune 500 enterprises. They are venture-backed by leading investors and focus on a customer-obsessed, remote-first culture with a team of unique backgrounds.

• Engage with customers to ensure their success and partner with the sales team to drive technical wins.
• Develop deep understanding of customer goals and articulate how ScaleOps addresses their needs.
• Actively participate in all phases of planning and execution, from initial discovery to the technical win.

ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps and platform engineers from manual resource management. Backed by over $210M in funding, they are trusted by leading enterprises like Adobe and Coinbase and are committed to an inclusive environment.

• Lead deployment of self-hosted containerized solutions in complex enterprise customer environments.
• Establish real-time data integrations via APIs and internal tools while removing technical obstacles to user adoption.
• Guide customers on authentication (SSO), user management, and platform optimization, collaborating with product development.

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world's fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what's possible, with more than 20 offices worldwide.

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

We are the trusted source for open source, delivering hardened and secure builds. We are venture-backed and serve Fortune 500 enterprises and global industry leaders.

• Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, and threat detection in AWS, Azure, and GCP environments.
• Troubleshoot cloud connector and integration failures, including IAM, network connectivity, and API authentication issues.
• Design and implement automation leveraging AI agents to improve triage accuracy and resolution efficiency.

Wiz provides an AI-powered cloud security platform that connects code, cloud, and runtime to secure cloud and AI applications, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, powered by Google, Wiz has a culture that values world-class talent and encourages creative thinking.

• Owns a book of Enterprise and Government customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic, business and technical engagement.
• Serves as the senior post-sales strategic, business and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts.
• Translates ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders.

GitLab is an intelligent orchestration platform for DevSecOps. More than 50 million registered users and 50% of the Fortune 100 trust GitLab to ship better, more secure software, and the company has a high-performance culture driven by values and continuous knowledge exchange.

• Implement Astronomer’s software and services in the core of some of the world’s largest businesses and organizations.
• Guide our largest and most complex customers in their Apache Airflow journeys.
• Act as the core interface between the Customer, Sales, and Product to ensure that the broader solution around the platform is solving pain points and bringing value to customers.

Astronomer empowers data teams with their DataOps platform Astro, powered by Apache Airflow. They are trusted by over 800 enterprises and foster a culture of diversity and equal opportunity.

• Deploy and scale MCP-based AI agents on Kubernetes for enterprise customers across the US-East and EMEA regions.
• Lead complex technical engagements, build reusable deployment patterns, and mentor engineers on the team.
• Shape product roadmap by feeding back field insights from regulated industries and defining regional engagement standards.

Stacklok builds the control plane for enterprise AI agents, enabling organizations to run, govern, and secure them on Kubernetes and private cloud. Founded by two Kubernetes creators, the company is already adopted by leading tech and regulated industries, fostering a collaborative, AI-maximalist culture with deep open-source roots.

• Build and operate the self-service infrastructure platform where developers and agents can validate changes in minutes.
• Build golden paths for CI/CD, GitOps, and IaC to enable self-service provisioning and shipping.
• Own reliability and observability, carrying on-call and turning recurring toil into automation.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners, the company is a Series C firm with over 90,000 real estate professionals and has been ranked on the Inc. 5000 fastest-growing companies list three years in a row.

• Partner with regional account executives to provide technical leadership and drive cloud security adoption across AWS, Azure, and GCP.
• Deliver world-class presentations, product demos, and proof-of-value outcomes to C-level executives at strategic customers.
• Stay ahead of product features and industry developments to represent Wiz at technical forums and events.

We secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by over 65% of the Fortune 100, we are one of the fastest-growing startups, now powered by Google, with a culture that values world-class talent.

• Design and deliver significant components and core subsystems of our Kubernetes platform, such as secrets management, workload identity, storage, or cluster networking, from design through production operation.
• Contribute to the architecture of distributed workloads, working with dependent teams to get runtime and isolation models right, while spending most time hands-on in code.
• Own operability of built systems including SLOs, failure modes, upgrades, migrations, and on-call, and mentor earlier-career engineers.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together, with a focus on freeing people from busywork.

• Design, build, and operate components of the Kubernetes platform and its core subsystems end to end.
• Write and review Go code for controllers, operators, platform services, and automation.
• Help operate the platform, including on-call, incident investigation, and follow-up work to prevent recurrence.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent collaborate.

• Own security architecture, guardrails, and automation across Azure and AWS.
• Engineer and maintain Kubernetes security and cloud network controls.
• Mentor junior engineers and drive security maturity across the organization.

Semperis is a cybersecurity company focused on protecting enterprise identities. It has been recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.

• Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
• Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
• Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.

Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.

• Engage in technical discussions with prospects and customers throughout the buying lifecycle.
• Partner cross-functionally with Sales and Product Marketing to develop high-impact presentations and demos.
• Serve as a trusted technical advisor and advocate for customer needs internally.

Akuity simplifies the software delivery process so that DevOps and Platform Engineering teams can move fast and deploy code without fear. Trusted by top companies globally, the Akuity Platform provides the only end-to-end GitOps platform, and the company values humility, authenticity, and diversity.

• Troubleshoot and resolve complex technical issues for customers, using debugging, networking, and system administration skills.
• Own and drive customer technical support experience, collaborating across teams and escalating when necessary.
• Design and implement automation solutions to scale support offerings, while participating in on-call rotation for after-hours coverage.

Wiz is redefining security for the AI era by connecting code, cloud, and runtime into a single shared context, trusted by over 65% of the Fortune 100. As one of the fastest-growing startups, now powered by Google, we offer a culture that values world-class talent and creative freedom, with a global team scanning over 230 billion files daily.

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.