SOC Support Specialist

About Huntress:

• We are a fully remote, global team of ethical hackers dedicated to breaking down cybersecurity barriers for all businesses.
• Founded by former NSA operators, we protect over 4 million endpoints and 7 million identities worldwide.

Role Responsibilities:

• You will act as an intermediary between our partners and our SOC team, ensuring excellent service delivery and partner satisfaction.
• This entry-level role requires strong customer service and communication skills, along with a solid understanding of cybersecurity.
• Provide exceptional support via phone, email, and chat for incident reports and escalations.

What You Bring:

• Passion for cybersecurity and ability to remain calm during incidents.
• Exceptional communication and incident management skills.
• Self-awareness and ability to work independently in a remote setting.