Provide expert technical support and resolve customer inquiries via phone, chat, and email.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously learn and improve product knowledge to deliver best-in-class service.
Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.
Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.
Analyze, investigate, document, and report on security alerts and potential incidents in customer environments.
Serve as an incident coordinator for urgent security events requiring response, containment, and remediation.
Stay up-to-date on security training, certifications, and emerging threats while providing security consultation to customers.
CyberSheath is a rapidly growing Managed Security Services Provider offering cybersecurity compliance and threat mitigation for the Defense Industrial Base. The company is expanding its team and fosters a fully remote work environment with a focus on security operations.
Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.
UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.
Triage, investigate, and respond to alerts from the Huntress platform daily.
Perform tactical review of EDR telemetry, log sources, and forensic artifacts to determine root causes and provide remediations.
Contribute to detection engineering and collaborate with a passionate team dedicated to protecting companies from cyber-attacks.
Huntress is a cybersecurity company founded in 2015 by former NSA cyber operators, providing enterprise-grade cybersecurity to businesses of all sizes. They secure over 5M endpoints and 14M identities worldwide with a 24/7 human-led SOC and a remote-first culture.
Monitor and analyze security logs to identify threats and anomalies in digital commerce environments.
Participate in incident response, document findings, and improve security processes.
Collaborate with cross-functional teams to strengthen system resilience and mitigate risks.
The partner company is a technology firm specializing in cybersecurity for digital commerce. It operates with a globally distributed team and fosters a culture of proactive thinking, continuous improvement, and collaboration.
Manage a high-functioning cybersecurity research team focused on threat detection and prevention.
Collaborate with Product, Marketing, and SOC teams to develop and prioritize the threat operations roadmap.
Proactively identify risks, support team development, and ensure alignment with the company mission.
Huntress is a remote-first cybersecurity company founded in 2015 by former NSA operators, providing enterprise-grade security to businesses of all sizes. They now secure over 5 million endpoints and 11 million identities, backed by a 24/7 human-led SOC and a culture of collaboration and impact.
Manage a defined book of channel partners to identify growth opportunities and drive consistent engagement.
Conduct professional product demonstrations and partner-facing conversations to communicate the value of Huntress.
Support the sales cycle for partner-led opportunities from discovery to deal progression.
Huntress provides enterprise-grade cybersecurity backed by a 24/7 human-led SOC for businesses of all sizes. Founded in 2015, the company secures over 5M endpoints and 11M identities worldwide, operating as a remote-first team with a culture of inclusivity.
Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.
Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.
Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Serve as the dedicated Account Manager for a specified Account Executive, assisting in sales lifecycle responsibilities and ensuring customer retention and growth.
Respond to customer inquiries, serve as a liaison between customers, vendors, and GuidePoint resources, and develop product and industry knowledge.
Manage open opportunities, identify whitespace, and drive renewal, upsell, and net new sales cycles with guidance from the Account Executive.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. With over 1,200 employees and strategic partnerships with leading security vendors, GuidePoint fosters a collaborative and enjoyable workplace driven by core values.
Serve as strategic advisor to federal civilian, Department of Defense, and DIB customers, guiding NodeZero adoption and compliance with CMMC and FedRAMP.
Partner with IT and security teams to interpret pentest results, prioritize remediation, and shape long-term offensive security strategy.
Collaborate with sales and renewals teams to drive retention, expansion, and exceed revenue targets.
Horizon3.ai is a fast-growing cybersecurity company that provides autonomous pentesting through its NodeZero platform. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Drive revenue growth through partner engagement, expansion, and retention while delivering cybersecurity solutions.
Build strong relationships within assigned partner organizations as a trusted advisor.
Achieve quota based on expansion metrics and renewal rates, maintaining partner loyalty.
Huntress is a fully remote, global team of passionate cybersecurity experts on a mission to break down barriers to cybersecurity. Founded in 2015 by former NSA operators, the company protects 5M+ endpoints and 11M+ identities with enterprise-grade, affordable products and maintains a culture of inclusion and ethical hacking.
Orchestrate incident flow by directing support requests to appropriate engineers and ensuring high-priority issues are addressed immediately.
Manage lifecycle communications by providing proactive status updates on open tickets and setting clear resolution timelines.
Monitor service health and perform statistical analysis to identify recurring support trends and improve platform stability.
Everpure is reshaping the data storage industry with innovative technology. The company has been recognized as a Great Place to Work and values growth, teamwork, and inclusion.
Partner with customers to increase their security posture and position Huntress as a solution.
Review customer technical teams challenges and collaborate with Sales, Marketing, Support, and Engineering.
Travel up to 15% of the time to meet with customers and support technical first impressions.
Huntress is a remote-first cybersecurity company founded in 2015 by former NSA operators, making enterprise-grade security accessible to businesses of all sizes. The company now secures over 5 million endpoints and 14 million identities worldwide, fostering a collaborative culture.
Growing Huntress through channel partners by uncovering new opportunities and expanding platform adoption.
Managing high-volume partner book, driving consistent engagement, and creating momentum for partner-led growth.
Collaborating with internal teams to execute targeted sales plays, support enablement, and increase adoption.
Huntress is a fully remote cybersecurity company founded in 2015 by former NSA operators, providing enterprise-grade security solutions to protect businesses from hackers. With over 5 million endpoints and 11 million identities protected globally, the company fosters a culture of passionate experts and ethical badasses on a mission to break down barriers to cybersecurity.
Serve as dedicated Account Manager supporting an Account Executive, managing customer portfolios and driving business growth.
Build strong relationships with customers, vendors, and internal teams while developing cybersecurity product expertise.
Manage renewals, identify upsell opportunities, and maintain accurate Salesforce records to support revenue objectives.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate as a job platform, focusing on efficient and objective candidate evaluation.