Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Own the health, success, and growth of your customer portfolio including onboarding, adoption, retention, expansion, and advocacy.
Analyze account health, identify risk, and create data-informed success plans aligning with customer ROI.
Build strong, multithreaded relationships with technical and business stakeholders, including execs.
Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, it is a remote-first team committed to direct communication, accountability, and collaborative excellence.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Provide initial and timely responses to support cases for topics like billing, pre-sales, optimization, or implementation.
Triage support cases by directing users to documentation, code examples, or escalating to specific team members.
Monitor feedback channels such as GitHub Issues and Discussions, and identify tooling improvements to enhance support efficiency.
Supabase is the Postgres development platform that provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first with around 400 team members across 60+ countries and over 540,000 community members.
Serve as a strong advocate for customers and end users, representing their needs within the organization.
Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
Lead process improvement and optimization initiatives that drive measurable value for customers.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Provide technical support and guidance to ClickHouse users and customers via cases, chat, Slack, and meetings.
Develop solutions and share knowledge through documentation, knowledge base, blogs, and webinars.
Collaborate with global support, engineering, and go-to-market teams to enhance product functionality.
ClickHouse is a real-time analytics and data warehousing company serving over 4,000 customers, including Meta, Sony, and Tesla. Recognized on the 2025 Forbes Cloud 100, it is a fast-growing private cloud company backed by a $400M Series D.
Serve as a post-sales technical SME on complex product integrations and custom APIs.
Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
Enable the team by converting insights into documentation, playbooks, and tooling for reuse.
Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
Deeply understand the Samsara platform and explain its capabilities to businesses across various industries.
Drive business transformation by leading strategic customer engagements and orchestrating product consultation workshops.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. It is a publicly-traded hyper-growth company that values customer success and innovation.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Own the technical customer journey from onboarding through ongoing success and expansion.
Manage customer-facing technical projects and build strong relationships with enterprise customers.
Provide proactive technical guidance and collaborate with cross-functional teams to resolve complex issues.
The company is a technology organization that provides a sophisticated data platform to enterprise customers. The company culture is collaborative, fast-moving, and technology-driven, with a focus on innovation and customer impact.
Provide technical support and guidance to customers across EMEA via chat, calls, Slack, and community.
Develop solutions and documentation for ClickHouse Cloud and open-source to share with users and colleagues.
Collaborate with Engineering, Go to Market, and Product teams to improve product functionality and customer experience.
ClickHouse is a real-time analytics company recognized on the 2025 Forbes Cloud 100 list, with over 4,000 customers and ARR that has grown over 250 percent year over year. The company is fast-growing, globally distributed, and values innovation, teamwork, and community engagement.