Provide technical support and guidance to ClickHouse users and customers via cases, chat, Slack, and meetings.
Develop solutions and share knowledge through documentation, knowledge base, blogs, and webinars.
Collaborate with global support, engineering, and go-to-market teams to enhance product functionality.
ClickHouse is a real-time analytics and data warehousing company serving over 4,000 customers, including Meta, Sony, and Tesla. Recognized on the 2025 Forbes Cloud 100, it is a fast-growing private cloud company backed by a $400M Series D.
Provide first-line technical support and guidance to customers across India, APJ, and EMEA through tickets, chat, Slack, and virtual meetings.
Troubleshoot and resolve complex issues across data, cloud, and distributed systems while meeting SLAs.
Collaborate with global engineering and product teams to influence product functionality and create documentation and training.
ClickHouse is a company behind the open-source OLAP database management system used for real-time analytics. It operates as a globally distributed remote-first organization with a collaborative culture that values curiosity, ownership, and continuous learning.
Serve as a consulting engineer on customer projects focused on architecture, integration, and implementation.
Provide consultative support to strategic customers, including handling L1-L3 support cases.
Partner with product, engineering, and sales to guide the roadmap and create technical content.
ClickHouse provides real-time analytics, data warehousing, observability, and AI workloads, and is recognized on the 2025 Forbes Cloud 100 list. With over 4,000 customers and a $400M Series D round, the company is rapidly scaling with a globally distributed, remote-friendly culture.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Investigate and resolve complex technical issues involving databases, cloud environments, and distributed systems.
Provide consultative guidance to users, optimizing workloads and preventing recurring issues.
Mentor junior support team members and contribute to improving support processes and technical standards.
Our partner is a technology company that provides database and backend solutions to developers worldwide. The company values remote work, autonomy, and a collaborative culture, with a globally distributed team.
Work with strategic enterprise customers on onboarding, production launches, and proof-of-concepts.
Provide architectural, technical, and migration guidance to ensure customer success.
Lead projects, escalations, and meetings to drive ongoing user satisfaction.
ClickHouse is a leading cloud company in real-time analytics, data warehousing, and AI workloads, recognized by Forbes Cloud 100. With over 4,000 customers and rapid growth, it fosters a collaborative, remote-friendly culture.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Design and develop a highly available, scalable, and secure ClickHouse Cloud platform for regulated environments.
Build innovative deployment automation across cloud, hybrid, and on-prem systems, including disconnected environments.
Collaborate with Security, Dataplane, and Infrastructure teams to ensure compliance with NIST and FedRAMP frameworks.
ClickHouse is a fast-growing private cloud company offering real-time analytics, data warehousing, observability, and AI workloads. With over 3,000 customers and a $400M Series D, the company fosters a culture of innovation and collaboration.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with Zoom for complex cases.
Contribute to StarTree's knowledge base, mentor team members, and act as the voice of the customer to drive product innovation.
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect customer renewal rates and a culture of continuous learning and growth.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
You will own meaningful projects end to end, from concept to rollout, including design, delivery, operations, and customer follow-up.
You will design, build, and operate core components of a distributed database, making trade-offs on performance, cost, and complexity.
You will drive operational excellence, partner across Grafana, contribute to open source, and participate in on-call rotation.
Grafana Labs is the company behind the open observability cloud, providing a fully managed platform that helps organizations see, understand, and act on their data using AI. With over 35 million users and 7,000+ customers, we are a 100% remote company with 1,600+ team members across 40+ countries, backed by leading investors and known for our open-source legacy and global collaborative culture.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.