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About the Role:
- Support is a cornerstone of success at StarTree, and you will become a subject matter expert on Apache Pinot and the StarTree Platform.
- You will provide on-call support for urgent production issues, acting as a trusted advisor for resolving complex challenges.
- StarTree is committed to helping you continuously build your technical skills and grow alongside our evolving platform.
Responsibilities:
- Work independently and as part of a team to delight customers, troubleshooting performance and configuration issues with field teams and Engineering.
- Provide support via tickets, Slack Connect, and Zoom, and contribute to the knowledge base by documenting solutions and best practices.
- Act as the voice of the customer, sharing product feedback and features requests with development teams to drive innovation.
About StarTree:
- StarTree is a cloud-based software company enabling businesses to derive advanced insights from real-time and historical data.
- Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect renewal rates and was named one of The Information's 50 Most Promising Startups.
StarTree
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect customer renewal rates and a culture of continuous learning and growth.