Customer Support Engineer (Server Focus Group)

Core Responsibilities:

• Provide advanced technical support for complex issues relating to the Commvault CommServe platform and associated technologies.
• Troubleshoot problems involving Workflows and Automation, Reporting and Monitoring, Authentication and Authorization, Security and RBAC, CommServe Administration, and Networking.
• Recreate customer-reported issues in internal lab environments and provide detailed Root Cause Analysis (RCA).

Required Skills and Experience:

• Hands-on experience supporting and troubleshooting the Commvault platform in a customer-facing role.
• Strong working knowledge of Microsoft SQL Server, including installation, administration, troubleshooting, and basic query analysis.
• Solid understanding of networking concepts such as TCP/IP, DNS, firewalls, and connectivity troubleshooting.
• Experience supporting Microsoft IIS and/or Apache Tomcat.

Collaboration and Growth:

• Work independently and collaboratively with global teams to identify and implement effective solutions.
• Collaborate closely with Development, Engineering, and Escalation teams to drive successful customer outcomes.
• Contribute to technical documentation and knowledge base articles, and mentor other engineers through knowledge sharing.
• Continuously develop technical expertise through self-learning, training, certifications, and hands-on experience.