Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Develop SQL-based reporting solutions for clients across different environments.
Collaborate with stakeholders to translate business needs into technical solutions.
Provide ongoing support, training, and ownership of implementation projects.
The company provides data-driven reporting solutions for clients across different environments. They offer a client-facing role with strong ownership and visibility, and a collaborative, remote working environment.
Provide advanced Level 3 technical support across diverse client environments.
Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security issues.
Contribute to automation initiatives, documentation, operational improvements, and internal system development.
They are a growing Australian Managed Services Provider delivering practical, reliable IT solutions to small and medium-sized businesses. As a founder-led organization entering a phase of growth, they are committed to building scalable systems and fostering long-term client partnerships.
Manage end-to-end operations for Edifecs hosted or customer-hosted application instances, including upgrades, configuration changes, and day-to-day submission operations.
Provide L2/L3 technical support to enterprise clients, perform root cause analysis, and implement long-term solutions.
Develop, enhance, and maintain custom monitoring and alerting systems to proactively detect and resolve issues.
Edifecs is a healthcare technology company that provides enrollment management solutions to enterprise customers. The company fosters a collaborative and learning-oriented culture with a focus on operational excellence.
You will deliver ongoing technical configuration, enhancement, and optimization work across client environments.
You will apply deep platform expertise to implement enhancements and resolve complex configuration issues.
You will collaborate with Client Success and Product teams to translate technical needs into practical solutions.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. The company is an equal opportunity employer with a focus on client success and diversity.
Investigate, analyze, and resolve complex application and infrastructure issues using structured troubleshooting.
Implement and monitor system health checks to proactively identify risks and minimize service disruptions.
Drive continuous improvement initiatives focused on application monitoring, reporting, automation, and technical support processes.
The company provides high-availability cloud services supporting business-critical applications. It operates with global teams and emphasizes operational excellence and resilience.
Administer, monitor, maintain, and optimize Microsoft SQL Server environments across the enterprise estate.
Define and promote database standards, governance, and best practices across the organization.
Drive performance tuning, query optimization, archiving, and broader data lifecycle management.
Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, they are committed to delivering impactful, future-ready solutions.
Provide Tier 2/3 technical support across Windows, Linux, macOS, and cloud platforms like AWS, Azure, and GCP.
Troubleshoot full-stack issues, reproduce problems, and document remediation steps and knowledge base articles.
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs, and improve support processes.
Volexity provides cybersecurity solutions with a focus on digital forensics and incident response. The company is an equal opportunity employer and values diversity, with a moderate team size supporting a growing software product line.
Provide support and maintenance of the network environment, servers, and virtual machines.
Monitor infrastructure, respond to issues, and implement process improvements.
Participate in technology projects, create documentation, and escalate complex issues.
LSAC advances law and justice by promoting access, equity, and fairness in law school admission and supporting the prelaw to practice journey. They are a mission-driven organization that values continuous improvement and collaboration.
Serve as a subject matter expert for Atlas Technica’s multitenant technology solutions.
Provide escalation and second-line support to end users and other Atlas Technica team members.
Identify manual or repetitive processes and develop opportunities for automation and optimization.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown consistently and maintains a culture that values ownership, execution, growth, and camaraderie.
Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with Zoom for complex cases.
Contribute to StarTree's knowledge base, mentor team members, and act as the voice of the customer to drive product innovation.
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect customer renewal rates and a culture of continuous learning and growth.
Administer and manage production SQL Server environments across Azure and AWS.
Optimize T-SQL queries, stored procedures, and schema changes.
Collaborate with solution architects and support Entity Framework-based applications.
Bounteous is a premier end-to-end digital transformation consultancy partnering with ambitious brands to create digital solutions. With over 4,000 expert team members across the Americas, APAC, and EMEA, they deliver innovative solutions in strategy, analytics, digital engineering, cloud, data, and marketing.
Serve as a trusted technical advisor for SOC teams, guiding them through integrations and alert analysis.
Manage a book of customer accounts as their primary technical point of contact, driving satisfaction and value.
Advocate internally for customer needs and contribute to self-service documentation and enablement.
Dropzone's mission is to scale cybersecurity beyond human limits by augmenting security engineers with an army of AI specialists. They are a venture-backed, award-winning company disrupting the $200B+ cybersecurity market with a team experienced in cybersecurity, AI/ML, and SaaS.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Provide support to partners with high attention to detail, researching and analyzing issues.
Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
Maintain a knowledge base and contribute to articles, ensuring high-quality support.
ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Provide technical support and troubleshooting for AppXite customers, investigating and resolving platform-related issues.
Work with Microsoft Cloud technologies, documenting technical work and collaborating with internal teams to ensure high service quality.
Empower customers to self-solve and gain more value from Microsoft products, maintaining a proactive approach to satisfaction.
AppXite is a product software development company based in Riga, Latvia, providing an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, and vendors. With years of experience in SaaS and partnerships with global vendors like Microsoft and IBM, the company fosters a collaborative, multicultural remote team focused on technical excellence and mutual support.
Assess hardware, software, and network issues on medical imaging systems via remote troubleshooting and diagnostics.
Provide advanced support and guidance to Customer Support Engineers and collaborate on complex technical issues.
Maintain expert knowledge of medical imaging products and ensure compliance with regulatory and quality requirements.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics, along with Non-Destructive Testing solutions. With over 70,000 employees globally, we are guided by our Group Purpose of 'giving our world more smiles' and foster a dynamic, flexible environment.
Design and optimize SQL Server database schemas, stored procedures, and queries while providing production support and incident response.
Plan and execute data patching, schema changes, and performance tuning across environments with minimal downtime.
Administer cloud databases (Azure preferred), implement security controls, and support migrations between on-premises and cloud.
Bond-Pro is a 25+ year old software company and the leader in providing enterprise software to insurance companies for surety bonds management. Founded in 1991, the company is headquartered in Tampa, Florida, with a focus on innovation and dedication to customer feedback.