Act as primary escalation point for L1 and L2 engineers, troubleshooting Microsoft 365, Intune, networking, and enterprise applications.
Lead IT infrastructure projects including M365 migrations, Intune deployments, and disaster recovery solutions.
Build and maintain technical documentation, foster client relationships, and ensure timely resolution of service tickets.
They are a well-established Australian managed services provider delivering IT support, cloud solutions, procurement, and software licensing to small and medium-sized businesses. Their collaborative culture encourages ownership, continuous improvement, and technical excellence.
Serve as senior escalation point for L1 and L2 engineers across cloud, networking, and security.
Design, deploy, and administer on-premises and hybrid server environments including Microsoft 365 migrations.
Own patch management, vulnerability review, and enforce security standards for multi-client environments.
Our client is a team of passionate tech specialists who solve complex problems and deliver top-notch IT solutions for businesses across Australia. They take a proactive approach to IT management, ensuring minimal downtime and maximum performance.
Resolve level two M365 security issues and escalations from the NOC or service desk for managed clients.
Proactively assess client M365 environments for optimization and improvement opportunities.
Develop and maintain technical knowledge base articles and participate in an on-call rotation.
NRI North America provides managed IT services and support to clients across North America. They foster a collaborative, results-oriented culture with opportunities for skill development and growth.
Provide hands-on technical support and troubleshooting for M365 incident and task tickets including P1 through P4 issues.
Monitor M365 services, OneDrive features, Dataverse environments, and platform performance while supporting configuration and maintenance.
Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation.
ARSIEM Corporation provides support to multiple agencies across the United States Government with reliable and cutting-edge technical solutions. The company has an experienced workforce of qualified professionals committed to fostering proven partnerships with government clients.
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues, troubleshooting advanced Windows and Microsoft 365 problems.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Intune, Windows Autopilot, and Active Directory for lifecycle management.
Connection is a technology staffing and managed services company that provides IT solutions and talent. This role is a long-term contract position within their Technical Staffing division, offering benefits and a collaborative team culture.
Perform and coordinate complex activities for IT service delivery and support infrastructure to meet KPIs.
Diagnose and resolve complex tickets related to Exchange, PowerShell, and Windows Server environments.
Propose and implement improvements, conduct root cause analysis, and manage change processes.
Deutsche Telekom System Solutions Slovakia is an ICT service provider and a subsidiary of Deutsche Telekom, focusing on innovative information and communication technology services. With over 3,900 employees in Slovakia, the company emphasizes work-life balance and employee well-being through a wide range of benefits.
Provide third-line administration and escalation support for Microsoft 365 collaboration platforms.
Lead root cause analysis and implement long-term fixes for complex incidents.
Support global M&A activities including tenant-to-tenant migrations and platform standardisation.
Allegion specializes in security around the doorway and beyond, with more than 40 brands and products sold in 130 countries. The company has 14,000+ employees globally and is recognized with the 2026 Gallup Exceptional Workplace Award for the third consecutive year.
Lead, coach, and develop a global team of Customer Engineers, driving performance and culture.
Act as primary escalation point for complex customer issues, providing technical guidance and resolution.
Partner with Sales and cross-functional teams to support pre-sales enablement and customer onboarding.
The job is listed on behalf of a partner company, which manages all applications and next steps. The partner is a fast-growing SaaS environment focused on IT automation and software deployment serving thousands of enterprise IT teams.
Manage and optimize Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
Implement security & compliance measures such as MFA, Conditional Access, DLP, and support ISO 27001/GDPR.
Provide advanced Level 2/3 support for M365 and Intune, troubleshoot issues, and collaborate with cross-functional teams.
Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health. With over 450 employees and 25 offices worldwide, they focus on S4HANA, Data & Cloud to revolutionize business transformation challenges.
Serve as an escalation point for complex Azure and hybrid cloud incidents.
Monitor and resolve issues across Azure, VMware, and networking environments.
Mentor junior technicians and contribute to knowledge-sharing initiatives.
Our partner provides cloud managed services specializing in Microsoft Azure and hybrid infrastructure. They operate in a fast-paced, client-facing environment with a focus on technical support and continuous improvement.
Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.
The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.
Lead M&A IT integrations and manage Microsoft 365 environment optimization.
Develop and maintain documentation, security protocols, and system configurations.
Collaborate with IT team to execute upgrades, migrations, and ensure system performance.
E2 Consulting Engineers, Inc. is a professional services firm specializing in engineering services including project engineering, federal base operations, gas pipeline construction, environmental consulting, and IT services. Founded in 1988, the company values safety, innovation, and collaboration, with a dedicated team.
Perform deep-dive troubleshooting on Privilege Cloud components like Web Portal, Password Manager, and Session Manager.
Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
Manage and rotate privileged credentials across Windows, Linux, and Database platforms.
CyberArk is a global leader in privileged access management (PAM), providing Identity Security solutions to protect against cyber threats. The company has a sizable workforce and fosters a collaborative, security-focused culture.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Act as the first point of contact for client issues via phone, email, and automated alerts, triaging tickets and escalating when needed.
Configure and deploy new workstations, troubleshoot Windows PCs and servers, and support Active Directory and LAN environments.
Document all work in IT Glue and assist with endpoint security and email management.
DistantJob is a growing Managed Services Provider that offers responsive, people-first IT support to small and mid-sized businesses. They are a remote-first company focused on clear communication and a caring approach to technology issues.
Lead, mentor, and develop a team of engineers and administrators managing enterprise productivity platforms.
Oversee 24x7x365 operational support, including on-call rotations and escalation management.
Act as senior technical escalation point for complex incidents and drive platform enhancements.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and is committed to fostering an inclusive environment.
Provide expert-level technical support and escalation services for complex IT infrastructure, including Windows Server, Azure, and virtualization platforms.
Design, implement, and optimize enterprise IT environments, ensuring standardized configurations and documentation.
Mentor junior engineers and collaborate with network and security teams to drive automation and long-term improvements.
Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in telecommunications. With over 200 professional experts globally, we focus on technical support, helpdesk, and multilingual services, fostering a culture of work/life balance and remote work.