We are seeking an experienced Level 3 IT Support Engineer to join a growing Australian Managed Services Provider as its first senior technical hire.
This role involves taking ownership of complex technical environments and shaping the future of technical operations, processes, and service delivery.
The successful candidate will provide advanced technical support while contributing to automation, documentation, and operational improvements.

Ideal Profile:

Minimum 5 years' experience within an MSP or IT Service Provider environment with proven Level 3 technical support across multiple technologies.
Strong experience troubleshooting complex Microsoft environments and managing technical escalations.
Excellent communication skills, a customer-focused mindset, and a proactive, solutions-oriented approach.

Responsibilities:

Provide advanced Level 3 technical support across a broad range of client environments, resolving complex issues.
Manage service desk tickets, maintain high documentation standards, and assist with project delivery and migrations.
Identify opportunities for automation and operational efficiencies, and act as a trusted technical advisor to leadership.

Dijital Team

They are a growing Australian Managed Services Provider delivering practical, reliable IT solutions to small and medium-sized businesses. As a founder-led organization entering a phase of growth, they are committed to building scalable systems and fostering long-term client partnerships.

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