Source Job

Peru

  • Perform deep-dive troubleshooting on Privilege Cloud components like Web Portal, Password Manager, and Session Manager.
  • Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
  • Manage and rotate privileged credentials across Windows, Linux, and Database platforms.

Windows Server Linux TCP/IP DNS PowerShell

20 jobs similar to Support Engineer Tier 2 (Peru)

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Global

  • Lead customers through software implementation using Delinea's delivery methodology and maintain utilization targets.
  • Configure and customize Delinea product solutions for Privilege Identity and Privilege Access requirements.
  • Build client relationships, collaborate with teams, and produce architectural plans and documentation.

Delinea secures human and machine identities through an AI-powered cloud-native Identity Security Platform. With deployment in weeks, a global team, and strategic investment from TPG, the company values diversity, innovation, and a culture of respect and fairness.

Canada

  • Work with industry-leading customers to maintain Illumio technology deployments.
  • Log and update cases, inform customers of status, and provide solutions in a professional and timely manner.
  • Analyze problems and defects, recommend solutions, and collaborate with internal teams.

Illumio is a leader in ransomware and breach containment, providing a platform to stop the spread of cyberattacks across hybrid multi-cloud environments. The company is recognized as a Leader in the Forrester Wave for Microsegmentation and fosters a culture of belonging and collaboration.

$32–$43/hr
US

  • Maintain, support, and optimize enterprise applications, servers, and cloud infrastructure including AWS and Azure.
  • Diagnose and resolve infrastructure issues, manage backups, and automate tasks using PowerShell scripting.
  • Provide responsive technical support, maintain documentation, and collaborate with distributed teams to improve system reliability.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient application reviews, and operate with a focus on innovation and professional growth.

US

  • Provide remote L1/L2 technical support for server infrastructure incidents via phone, email, and chat.
  • Troubleshoot hardware and software in Windows Server, Linux, and VMware environments.
  • Collaborate with escalation teams and document incidents in ticketing systems.

CGS is a global IT consulting and solutions provider focused on enterprise technologies and healthcare. They foster a collaborative, dynamic culture and serve international customers.

$150,000–$170,000/yr
US

  • Lead architecture and design of multi-tenant BeyondTrust PAM services for MSP customers.
  • Implement and maintain BeyondTrust Password Safe and Privilege Management for endpoints and servers.
  • Integrate PAM with identity platforms, SIEM, and ITSM tools while mentoring team members.

AHEAD builds platforms for digital business, weaving together cloud infrastructure, automation, analytics, and software delivery to help enterprises achieve digital transformation. The company prioritizes a culture of belonging where diverse perspectives are valued, and is an equal opportunity employer committed to inclusion and innovation.

Latin America

  • Serve as an escalation point for complex Azure and hybrid cloud incidents.
  • Monitor and resolve issues across Azure, VMware, and networking environments.
  • Mentor junior technicians and contribute to knowledge-sharing initiatives.

Our partner provides cloud managed services specializing in Microsoft Azure and hybrid infrastructure. They operate in a fast-paced, client-facing environment with a focus on technical support and continuous improvement.

UK

  • Deploy and configure Windows Server environments across VMware vCenter and physical servers.
  • Manage virtual machine lifecycle, monitor resource utilisation, and maintain technical documentation.
  • Support secure authentication integration, infrastructure incidents, and continuous service improvement.

Boxxe is a technology company that focuses on people, meaningful relationships, and practical know-how, putting customers, partners, and the environment at the heart of everything they do. The company emphasizes collaboration, simplicity, care, and delivery, with a team that represents a variety of backgrounds, perspectives, and skills.

US

  • Administer and maintain cloud infrastructure across AWS and Microsoft Azure, ensuring reliability, security, and compliance.
  • Manage Microsoft 365 tenant, including identity management, user lifecycle, and collaboration tools.
  • Automate administrative tasks using scripting (PowerShell, Bash, Python) and support security compliance efforts.

DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems. It is a small, fast-moving team operating across commercial and government cloud environments.

Netherlands 6w PTO

  • Design, implement, and manage privileged access controls including Privileged Identity Management (PIM) and just-in-time (JIT) access.
  • Lead access review and certification processes, ensuring remediation actions are completed and access remains aligned with least-privilege principles.
  • Manage the lifecycle of service accounts, machine identities, secrets, API keys, and credentials, including rotation, monitoring, and decommissioning.

This position is listed on behalf of a partner company, who manages all applications and next steps. The partner is looking for an Identity & PAM Security Engineer based in Netherlands. The role sits at the core of enterprise security, focusing on how identities are governed, accessed, and protected across critical systems and infrastructure.

US

  • Provide support to partners with high attention to detail, researching and analyzing issues.
  • Interact with partners via email, phone, chat, and remote sessions to resolve product issues.
  • Maintain a knowledge base and contribute to articles, ensuring high-quality support.

ConnectWise is a global leading software company with over 3,000 colleagues in North America, EMEA and APAC. The company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.

US 6w PTO

  • Deliver high-quality IT support remotely, troubleshooting server, PC, VM, and network issues for clients.
  • Manage tickets, prioritize work, and ensure customer satisfaction through clear communication and problem resolution.
  • Maintain documentation and participate in process improvements, with occasional on-site visits (less than 5%).

New Era Technology provides end-to-end technology solutions, securely connecting people, places, and information. With a global team of over 3,000 professionals, the company fosters a People First culture focused on professional development, collaboration, and inclusion.

Americas

  • Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
  • Use AI tools to work cases faster while verifying output and maintaining ownership.
  • Document cases thoroughly and contribute to the knowledge base using KCS practices.

Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.

  • Support and maintain AWS-based infrastructure and related services, including Microsoft RDS, Active Directory, and Domain Controllers.
  • Monitor infrastructure, applications, and services to ensure availability, performance, and proactive issue resolution.
  • Automate routine operational tasks using scripting tools and collaborate with cross-functional teams on infrastructure improvements.

Tieto is one of the largest tech companies in the Nordics, focused on creating digital futures that benefit businesses, societies, and humanity. They emphasize diversity, equity, and inclusion, fostering an inspiring workplace with teams that value openness and trust.

Brazil

  • Plan, document, and maintain cloud hosting architectures including capacity planning and network design.
  • Implement automation and configuration management for repeatable and scalable infrastructure changes.
  • Troubleshoot infrastructure issues across Linux systems, networks, and cloud environments to ensure high availability.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The partner company for this role is a managed services provider focused on enterprise-grade cloud environments, operating in a fully remote and collaborative culture.

$95,000–$110,000/yr
US

  • Administers Microsoft Teams Phone, Amazon Connect, and other enterprise communication platforms to ensure secure, reliable operations.
  • Provides advanced Tier II/III support, troubleshooting complex voice and infrastructure issues across cloud and on-premises systems.
  • Drives automation and modernization through scripting, workflow optimization, and cross-functional collaboration to improve service reliability.

ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions, offering innovative, evidence-based care nationwide. Founded in 2008, the organization supports over 6,000 patients annually and fosters a collaborative, mission-driven culture focused on expanding access to mental health care.

$90,000–$105,000/yr
US Unlimited PTO

  • Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
  • Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
  • Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.

Colombia

  • Provide advanced Tier 2 technical support for escalated issues, including macOS, networking, Google Workspace, and Microsoft 365.
  • Manage user onboarding, device setup, MDM tools like Jamf or Intune, and coordinate laptop logistics.
  • Act as the main client-facing point of contact, communicating solutions clearly and owning the full ticket lifecycle.

Solvo Global is a company that provides tech solutions in modern, fast-paced environments. They are a growing organization with a focus on remote work and startup culture, emphasizing high-quality client experience.

LATAM Europe 2w PTO

  • Lead administration, optimization, and security of all SaaS applications including Microsoft 365 and Google Workspace.
  • Manage IAM policies, enforce Zero Trust principles, and implement automation solutions using Power Automate or Zapier.
  • Collaborate with Security, Compliance, and HR teams to ensure secure employee onboarding, offboarding, and audit readiness.

Veta Virtual is a hiring platform connecting talent with high-growth clients in the fintech and cryptocurrency industry. The company offers a competitive USD salary, performance incentives, and a fully remote, collaborative culture in a fast-paced global environment.

Australia Philippines

  • Serve as senior escalation point for L1 and L2 engineers across cloud, networking, and security.
  • Design, deploy, and administer on-premises and hybrid server environments including Microsoft 365 migrations.
  • Own patch management, vulnerability review, and enforce security standards for multi-client environments.

Our client is a team of passionate tech specialists who solve complex problems and deliver top-notch IT solutions for businesses across Australia. They take a proactive approach to IT management, ensuring minimal downtime and maximum performance.

India

  • Design, build, and implement robust infrastructure solutions aligned with business needs and security best practices.
  • Automate resource deployment, compute and storage allocation, and optimize delivery of key infrastructure services.
  • Troubleshoot escalated issues, perform root-cause analyses, and drive process improvements using AI and automation.

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations through solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland has grown to nearly 4,000 employees with a culture focused on employee initiatives, wellbeing, and innovation.