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Role Overview:
- The PCloud Technical Support Engineer (L2) is responsible for ensuring the security and availability of the Privilege Cloud environment.
- This role focuses on the infrastructure supporting the Vault, management of sessions, and web access portals.
Core Technical Requirements:
- Must-Have: 3+ years of experience in Systems Administration or L2 Technical Support at Enterprise level.
- Infrastructure: Solid experience with Windows Server and Windows Clustering / NLB Administration.
- OS Diversity: Experience working with Linux or Unix Operating Systems with command line proficiency.
Duties and Responsibilities:
- Perform deep-dive troubleshooting on Privilege Cloud components: Web Portal, Password Manager, and Session Manager.
- Analyze Cloud and Component logs to resolve complex integration, connectivity, and session recording issues.
- Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.
CyberArk
CyberArk is a global leader in privileged access management (PAM), providing Identity Security solutions to protect against cyber threats. The company has a sizable workforce and fosters a collaborative, security-focused culture.