Lead helpdesk operations and define long-term strategy for IT support, ensuring SLA compliance and service quality.
Oversee hardware lifecycle, corporate software licenses, and network performance across macOS, Linux, and Windows.
Manage team through coaching, feedback, and structured knowledge sharing while collaborating with cross-functional teams.
JustMarkets is a financial services company with an internal IT infrastructure that supports secure access, device fleet management, and network reliability. They emphasize operational excellence and scalability, focusing on team development and cross-functional collaboration.
Own the technical infrastructure supporting day-to-day operations across internal tools, marketing tech, and workspace management.
Manage Monday.com workspace design, automations, and user onboarding across multiple brand boards and team workflows.
Administer the martech stack including subscription management, cost tracking, user provisioning, and tool integrations.
Valerie is a multi-brand company that manages internal tools, marketing technology, and workspace operations to scale brands. They operate as a startup or scale-up environment, currently growing the team with a focus on systems thinking and execution.
Analyze existing IT service performance metrics and establish baseline team-level metrics.
Define standardized IT operations metrics and dashboards for consistent measurement.
Partner with leadership to align metrics with business outcomes and drive operational improvements.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They reach over 170 million people worldwide using an AI-native platform.
Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.
Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.
Lead a globally distributed End User Services team to deliver exceptional support across all time zones.
Drive operational excellence through automation, AI, and self-service to scale support efficiently.
Partner with People Operations and Security to ensure seamless onboarding and tooling lifecycle management.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve security. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture where AI is a core productivity multiplier and every voice is valued.
Lead administration, optimization, and security of all SaaS applications including Microsoft 365 and Google Workspace.
Manage IAM policies, enforce Zero Trust principles, and implement automation solutions using Power Automate or Zapier.
Collaborate with Security, Compliance, and HR teams to ensure secure employee onboarding, offboarding, and audit readiness.
Veta Virtual is a hiring platform connecting talent with high-growth clients in the fintech and cryptocurrency industry. The company offers a competitive USD salary, performance incentives, and a fully remote, collaborative culture in a fast-paced global environment.
Lead M&A IT integrations and manage Microsoft 365 environment optimization.
Develop and maintain documentation, security protocols, and system configurations.
Collaborate with IT team to execute upgrades, migrations, and ensure system performance.
E2 Consulting Engineers, Inc. is a professional services firm specializing in engineering services including project engineering, federal base operations, gas pipeline construction, environmental consulting, and IT services. Founded in 1988, the company values safety, innovation, and collaboration, with a dedicated team.
Lead the Site Reliability Operations team, overseeing observability, monitoring, incident response, and operational excellence for key enterprise services.
Partner with product, engineering, and infrastructure teams to embed CI/CD and release best practices, automating build/test/deploy and release monitoring.
Own problem management, driving root cause analysis and corrective actions to improve system resilience and reduce incident impact.
Mercury Insurance helps people reduce risk and overcome unexpected events, serving customers for over 60 years. They are a midsize employer recognized as one of America's Best Midsize Employers for 2026, with a collaborative culture focused on growth and inclusion.
Lead the design and implementation of enterprise collaboration solutions within Microsoft 365, including Teams, SharePoint, and Exchange Online.
Drive adoption and effective use of Microsoft 365 and Copilot through stakeholder engagement and enablement strategies.
Provide technical leadership and mentorship to collaboration engineers and manage complex platform projects.
Holman is a family-owned global automotive services organization offering fleet management, leasing, vehicle upfitting, and retail sales. With over 10,000 employees worldwide, the company emphasizes core values and a culture of doing what's right.
Lead corporate IT and enterprise security operations, including system architecture and budget management.
Partner with DevOps to ensure security requirements extend to the product platform.
Manage external SOC providers and MDR platforms across the corporate fleet.
VIA is a digital infrastructure company that provides mission-critical organizations with speed and security, specializing in agentic AI, zero-trust identity, quantum-resistant data, and offline stablecoin payments. The company is fast-paced and technology-focused, with a flat, non-traditional hierarchy emphasizing continuous coaching and cross-functional collaboration.
Provide hands-on technical support and troubleshooting for M365 incident and task tickets including P1 through P4 issues.
Monitor M365 services, OneDrive features, Dataverse environments, and platform performance while supporting configuration and maintenance.
Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation.
ARSIEM Corporation provides support to multiple agencies across the United States Government with reliable and cutting-edge technical solutions. The company has an experienced workforce of qualified professionals committed to fostering proven partnerships with government clients.
Manage corporate IT systems and provide tier 1 & 2 troubleshooting for hardware and software in a remote environment.
Use Jira ticketing system to support staff and ensure security of data including MFA and SSO.
Support audio/video issues using Zoom and maintain inventory stock.
N-Power Medicine aims to reinvent clinical trials by integrating them with clinical practice to bring therapies to patients faster. It is a well-funded, rapidly growing company with a multi-disciplinary team that values generosity, curiosity, and humility.
Manage the outsourced MSP relationship and oversee IT strategy, infrastructure, and operational readiness for rapid national expansion.
Lead IT deployment and support for new infusion center openings, ensuring scalable workflows and compliance with HIPAA and cybersecurity standards.
Partner cross-functionally with Operations, Finance, and Clinical teams to maintain enterprise IT processes and security.
Local Infusion is the fastest growing infusion provider in the United States, transforming specialty infusion care through patient-centered services and proprietary AI-driven technology. It is an early-stage, remote-first startup with hundreds of future ambulatory infusion center sites, fostering a respectful, upbeat culture that values work-life balance.
Provide expert support and troubleshooting of Windows workstations and servers.
Manage Microsoft 365 environments including Exchange, SharePoint, OneDrive, and MS Teams.
Oversee Azure AD administration and network management tasks such as firewall, VPN, and DNS/DHCP.
ICIMS provides an industry-leading IoT SaaS platform for technology management and support. The company is a global organization with a focus on cloud infrastructure and user environments, fostering a culture of continuous learning and cross-functional collaboration.
Serve as the primary gatekeeper for the global IT deployment queue, ensuring timely assignment and resolution of tickets.
Manage regional service partners and vendors to maintain global operational standards and SLAs.
Optimize hardware lifecycle and inventory data integrity across international hubs.
ComputerCare provides global IT deployment and asset lifecycle management services. They are an equal opportunity employer with a focus on diversity and inclusion.
Manage Life360's direct-sold programmatic deals across DSPs, troubleshooting issues and ensuring optimal performance.
Monitor deal health daily, identify in-campaign upsell opportunities, and support campaign assembly and optimization.
Collaborate with Sales, Client Service, Analytics, and Product teams to drive strategic initiatives and build strong client relationships.
Life360 is a mobile app and device company that helps families stay connected through location sharing, safe driving reports, and crash detection. With over 97.8 million monthly active users and more than 500 remote-first employees, the company values a culture of high integrity, direct communication, and high impact.
Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals.
Manage the team using Scrum methodology, including planning product backlog, sprint planning, and tracking team velocity.
Provide a trusted technical bridge between JumpCloud and customers, offering guidance on User Adoption strategy and custom SCIM integrations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in 15+ countries and focuses on building human connections across diverse backgrounds.
Lead the design, implementation, and optimization of complex IT infrastructure and cybersecurity solutions across diverse client environments.
Provide technical leadership, mentor team members, and act as a senior escalation point for Service Desk and support teams.
Drive automation and continuous improvement initiatives to enhance operational efficiency and service quality.
The company is an award-winning Australian IT services provider delivering end-to-end technology solutions, managed services, cybersecurity, and ongoing IT support to businesses across various industries. It is recognized for its customer-first approach, technical expertise, and a culture of continuous improvement and technical excellence.
Handle IT support requests via Slack and resolve hardware, software, and account issues for remote employees across macOS and Windows environments.
Manage user accounts and licenses in Microsoft 365, including Entra ID, Exchange Online, and SharePoint, while supporting SSO and MFA troubleshooting.
Support device onboarding and offboarding through Rippling MDM, and provide user-level support for core SaaS platforms like Slack, Zoom, and Jira.
Robots & Pencils is an applied AI engineering firm that designs and ships AI co-workers for enterprise operations. Founded in 2009, the company has delivery centers in Canada, the US, Eastern Europe, and Latin America, with teams averaging over 15 years of experience.
Serve as the first point of contact for IT support, triaging tickets and resolving Tier 1/2 issues across macOS and Windows endpoints and SaaS tools.
Lead IT knowledge management by building structured documentation for human readers and AI assistants in Confluence and the helpdesk.
Grow into Tier 2 systems administration of Okta, Google Workspace, Slack, Atlassian, and other SaaS platforms.
Updater is a leading technology platform helping major brands acquire and retain customers at scale, transforming fragmented purchasing workflows into seamless automated experiences. The company has raised over $450 million from investors like SoftBank Capital and Vista Credit Partners, and fosters a culture of innovation and growth.