Manage end-to-end operations for Edifecs hosted or customer-hosted application instances, including upgrades, configuration changes, and day-to-day submission operations.
Provide L2/L3 technical support to enterprise clients, perform root cause analysis, and implement long-term solutions.
Develop, enhance, and maintain custom monitoring and alerting systems to proactively detect and resolve issues.
Investigate, analyze, and resolve complex application and infrastructure issues using structured troubleshooting.
Implement and monitor system health checks to proactively identify risks and minimize service disruptions.
Drive continuous improvement initiatives focused on application monitoring, reporting, automation, and technical support processes.
The company provides high-availability cloud services supporting business-critical applications. It operates with global teams and emphasizes operational excellence and resilience.
Configure, deploy, and validate client environments supporting SaaS upgrade programs.
Execute end-to-end application upgrades, including deployments, configuration, system integrations, and environment readiness activities.
Troubleshoot technical issues across applications, databases, integrations, batch processes, and infrastructure components.
Exadel is an AI-first global tech company with over 25 years of engineering leadership, serving Fortune 500 clients like HBO, Microsoft, Google, and Starbucks. With 2,000+ team members and 500+ active projects, the company fosters a culture of trust, respect, and continuous growth.
Provide advanced technical support for complex issues related to the Commvault CommServe platform and associated technologies.
Troubleshoot problems involving workflows, authentication, security, networking, SQL databases, and web services to drive root cause analysis.
Collaborate with Engineering and Product teams to deliver timely resolutions and mentor other engineers through knowledge sharing.
Commvault provides AI-powered cyber resilience solutions to protect data and ensure business continuity. With over 25 years of experience and more than 100,000 customers, the company fosters a collaborative culture focused on technical excellence and customer success.
Provide system design, configuration, and support for Tango's software platform.
Investigate and resolve client issues, manage support metrics like ticket backlog and response time.
Collaborate with US-based teams and global clients, using SQL, Excel, and data visualization tools.
Attain is a US-based software company TANGO's India partner, helping clients find, build, and manage retail and office locations. Founded in 2018 in Bangalore, the company serves a global client base of startups and SMEs.
Support production operations and assist with software deployments and release activities.
Monitor production environments and troubleshoot operational issues.
Support configuration management and documentation, and coordinate with software engineers and customer stakeholders.
SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, and logistics.
Deliver full-stack development across frontend and backend systems with clean, reliable code.
Lead modernization of legacy Spring MVC and JSP architecture to contemporary distributed frameworks.
Optimize backend performance and design secure RESTful APIs for enterprise integration.
Anovia provides telecommunications outsourcing services to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and modernization.
Partner cross-functionally during pre- and post-sales to translate technical requirements into scalable integration solutions for internal teams and external customers.
Drive the onboarding process by assessing customer needs, communicating integration steps, and overseeing live launch and hand-off to account management.
Triage and resolve technical issues while continuously creating documentation, playbooks, and mapping of requirements and dependencies.
Firework is an AI and video commerce company that combines cutting-edge technology with an exclusive network of enterprise brands and retailers to redefine the future of commerce. Operating at global scale with over $235M raised from investors like SoftBank Vision Fund 2, we offer a fast-paced, innovative environment where ambitious teams solve complex challenges.
You will deliver ongoing technical configuration, enhancement, and optimization work across client environments.
You will apply deep platform expertise to implement enhancements and resolve complex configuration issues.
You will collaborate with Client Success and Product teams to translate technical needs into practical solutions.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. The company is an equal opportunity employer with a focus on client success and diversity.
Design and deliver large-scale, real-time systems with high quality, scalability, and operability.
Collaborate with product management, data engineering, and teams to bring end-to-end solutions to customers.
Take operational ownership using monitoring and observability tools to identify and respond to issues.
Signifyd helps merchants grow their businesses by building trusted relationships and providing fraud-free commerce solutions. We securely process billions of transactions annually and foster a culture of commitment, empathy, and creativity.
Provide high-quality technical support to customers by diagnosing and resolving complex application issues.
Perform root cause analysis and collaborate with engineering teams to ensure timely resolution.
Create and maintain technical documentation and knowledge base articles following best practices.
This company provides innovative software solutions and seeks a Customer Support Engineer to deliver advanced technical support. They foster a collaborative global environment with experienced and motivated teams.
Systems and network configuration, bare-metal and containerized application deployment, and maintaining large storage clusters.
Instrumenting performance measurement, improving automation and tooling, and providing on-call support.
Coordinating bulk data delivery to customers and vendor partners, with occasional physical infrastructure work.
Databento provides real-time and historical market data for modern finance through a unified API. The team includes alumni from top quantitative firms and supports 100% remote work with teammates around the globe.
Manage and resolve the most challenging issues for the SRE team, focusing on instance performance, reliability, and availability.
Use software development and systems engineering experience to proactively prevent issues and drive improvements in infrastructure reliability.
Drive a culture of automation and scalable solutions, collaborating with partner teams to enhance system design.
ServiceNow provides an AI control tower for business reinvention, integrating any AI, data, and workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture, combining technology and talent to drive innovation and growth.
Lead the full software development lifecycle for complex features, including implementation, testing, and debugging.
Drive technical delivery of projects, influencing architectural decisions for scalable, maintainable solutions.
Mentor junior and intermediate engineers through code reviews and documentation to support their professional growth.
Top Hat is an edtech company that builds interactive teaching platforms to engage students. They are a remote-first team with a culture focused on performance, growth, and connection, and they offer competitive benefits and an innovative PTO policy.
Configure and implement Oracle Fusion Service Cloud modules, including customization using Application Composer and Redwood UI.
Develop and maintain Groovy scripts, page customizations, business rules, and OTBI/BIP reports.
Collaborate with business users to gather requirements, support testing, deployments, and post-production activities.
Apex IT is a global consulting firm that provides award-winning services to transform customer, employee, and student experiences using Salesforce and Oracle solutions. As a remote company with talent across the US and India, they offer a flexible work-life balance and continuous growth.
Design, develop, and enhance enterprise software features, integrations, and backend services with a focus on scalability and performance.
Contribute to architecture decisions, code reviews, and engineering quality standards while managing technical debt.
Troubleshoot and resolve issues across development and production environments, applying AI-powered tools to improve productivity.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The platform uses technology to review applications and share shortlists with employers, supported by a global team focused on innovation and customer impact.
Resolve moderate to complex technical issues across hardware and software for internal and external customers.
Act as a trusted consultant, leading cross-functional projects to architect and deploy innovative solutions.
Mentor lower-level employees, collaborate with teams to prevent issues, and drive efficient service delivery.
HP Inc. is a global technology company that provides hardware, software, and services to individuals and businesses. HP is a large multinational corporation with a culture of innovation, collaboration, and diversity, employing tens of thousands worldwide.
Support warehouse management and inventory systems for a US Government client.
Leverage deep knowledge of MDIMS, SQL, and integration tools like Apache Kafka.
Facilitate cross-team collaboration in Agile/Scrum environments to deliver solutions.
Tier One Technologies provides technology solutions and support to government clients. They are a company that values expertise and collaboration, seeking experienced professionals for remote roles.
Work as part of an agile team to implement new features and debug existing Java code.
Ensure thorough unit and integration testing, and provide solution support after deployment.
Solve challenging problems with minimal guidance while adhering to best coding standards.
HealthEdge provides a modern enterprise-class software platform for healthcare payors, using the HealthRules suite to help health plans respond to market changes quickly. The company has invested over $125 million in its technology and is focused on being the most scalable and cost-effective choice for payors.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Configure Plenful for new customers and use cases, executing implementations and refining processes.
Engage customers in meetings to gather feedback and guide timelines for seamless experiences.
Collaborate with Sales, Account Management, Engineering, and Product to drive customer success and expansions.
Plenful builds an AI workflow automation platform for healthcare teams, backed by a $50M Series B from notable investors. They serve 90+ leading health systems across the US and are growing rapidly.