Serve as the escalation point for complex technical issues beyond Tier-1 support, including platform dashboards, data pipelines, and AI-driven insights.
Investigate, reproduce, and resolve product bugs and data discrepancies while performing root cause analysis across multiple eCommerce environments.
Collaborate with engineering, product, data, and customer success teams to prioritize issues and drive resolutions while maintaining knowledge base resources.
Bright Insights offers an AI-powered eCommerce intelligence platform used by leading global businesses. The company values ownership, analytical thinking, and continuous improvement in a fast-paced environment.
Provide advanced technical support for complex issues related to the Commvault CommServe platform and associated technologies.
Troubleshoot problems involving workflows, authentication, security, networking, SQL databases, and web services to drive root cause analysis.
Collaborate with Engineering and Product teams to deliver timely resolutions and mentor other engineers through knowledge sharing.
Commvault provides AI-powered cyber resilience solutions to protect data and ensure business continuity. With over 25 years of experience and more than 100,000 customers, the company fosters a collaborative culture focused on technical excellence and customer success.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Monitor datasets for completeness, accuracy, and timeliness across the Migration Intelligence and Automation platform.
Analyze and triage data-related issues, perform root cause analysis, and trace issues across the full lifecycle.
Collaborate with Technical Specialists, Architects, and external teams to resolve issues and maintain documentation.
Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on community engagement and inclusive workplace values.
Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.
Influence technical strategy: Define and drive the long-term roadmap for the Lakehouse Platform, balancing scalability, reliability, and cost.
Design and develop platform capabilities for secure, discoverable, and easy-to-use analytical data across engineering, analytics, and ML teams.
Strengthen governance and access controls, improve analytics engineering foundations, and operate at scale with best practices for performance and cost optimization.
Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later solutions without hidden fees. With a remote-first culture, the engineering team focuses on building scalable, reliable infrastructure across multiple financial products.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Use AI tools actively as part of your investigation workflow to speed up analysis and document findings.
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Own data architecture at Buildkite, setting the strategy and technical direction for the entire data effort.
Design for agents and humans both, making data discoverable, trustworthy, and safe to act on.
Choose the stack—query engines, semantic layer, ingestion, streaming, and storage—rather than inherit it, and stay hands-on where it counts.
Buildkite provides a continuous integration and deployment platform for software teams, with a focus on developer tools and CI/CD. The company is a remote-first organization of about 150 people, fostering a flat, high-autonomy culture that values deep focus and genuine team overlap.
Provide technical support to customers across the full stack, from PostgreSQL databases to cloud infrastructure and Kubernetes.
Troubleshoot and optimize database performance, query execution, and implement TimescaleDB features like hypertables and compression.
Collaborate with engineering and internal teams to resolve complex issues and contribute to platform improvements.
Tiger Data is the fastest PostgreSQL platform for transactional, analytical, and agentic workloads, trusted by over 2,000 customers globally. With a remote-first, globally distributed team, they emphasize direct communication, accountability, and collaborative excellence.
Partner with sales leadership to deliver technical expertise on strategic opportunities and uncover high-value use cases.
Lead technical discovery, product demonstrations, and Proofs of Concept for the largest, most complex evaluations.
Provide technical leadership across the Solutions Engineering team, mentoring SEs and shaping best practices for demos and POCs.
Omni is an AI analytics platform that transforms company data into a trusted source of truth for AI using a semantic model. Based in San Francisco with $217M in funding from top investors including ICONIQ and Theory Ventures, the company maintains a close-knit team and is valued at $1.5B.
Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Build and own data quality and observability across a data platform, profiling data and defining quality rules to catch issues early.
Establish quality metrics, monitoring, and alerting, and track quality SLAs while investigating and resolving data issues at their source.
Partner with data engineering and business stakeholders on quality standards and reporting, leveraging strong SQL and Snowflake expertise.
Allocate is transforming private market investing by enabling RIAs and family offices to discover, model, and manage private market exposure through a data-rich platform. They are a growth-stage company that values meritocracy, civil discourse, and continuous improvement, embracing technological change especially around AI and automation.
Drive engineering-routed escalations from reproduction through resolution, shipping code fixes across C#/.NET back-end and React front-end.
Lead investigations into trader-impacting issues across distributed systems, using observability tools like Datadog or Elasticsearch, and conduct post-incident reviews.
Build internal admin tooling, automation, and diagnostic instrumentation to reduce manual toil and prevent recurring issues.
Topstep provides a trading platform and brokerage services for futures traders. The company fosters a collaborative culture with remote and hybrid work options, and offers competitive benefits including 401(k) matching, health insurance, and generous family leave.
Provide world-class technical support for hardware and software, resolving complex customer issues.
Collaborate with Engineering and Product teams to reproduce bugs and improve product feedback.
Author knowledge base articles and ensure SLA goals are met with timely, helpful responses.
Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.
Become an SME in production database troubleshooting and performance analysis across on-prem and Hyperscaler environments.
Own complex incident root cause analysis for multi-tenant PostgreSQL and MariaDB fleets at scale.
Develop observability and automation to prevent recurrence of critical issues and mentor cross-functional engineers.
ServiceNow provides an AI platform that helps businesses work smarter by integrating AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent drive innovation.
Design and build EdSights' technical support function from scratch, including service model, escalation paths, and tooling.
Own support KPIs, implement QA processes, and analyze trends to improve product and customer experience.
Develop deep expertise in EdSights' products to triage complex issues involving APIs, integrations, and data flows.
EdSights builds AI-powered student engagement and retention software for higher education, helping colleges understand student needs. They are a high-growth startup backed by $80M, with 300+ partners, and a culture that values ownership, speed, and making a measurable difference for students.
Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.