Source Job

• Lead cross-team incident triage for high-impact customer outages, coordinating Engineering, Product, and Customer Experience response and contributing to root cause analysis.
• Develop and maintain observability for cloud-hosted customer deployments by building and refining system monitors, dashboards, and alerting.
• Serve as the senior escalation point for complex support cases in EMEA, working cases that involve deep platform internals and unusual failure modes.

Dragos defends industrial organizations that provide modern civilization necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, we operate globally with a remote-first culture and are looking for mission-oriented teammates who value authenticity, transparency, and trust.

• Build and ship product features across React, .NET Core/Python, and supporting infrastructure from design through operation.
• Bring concrete tradeoffs to design discussions on performance, complexity, blast radius, and time-to-ship.
• Operate what you build: instrument it, respond to alerts, and close the loop on issues that surface after release.

Ellevation develops software to help educators serve English Learners in K-12 school districts. The company partners with over 2,000 school districts and merged with Curriculum Associates in 2021, operating independently with a mission-driven, collaborative culture.

• Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
• Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
• Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.

Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.

• Own production operability by debugging complex issues, improving system visibility, and eliminating recurring problems at the source.
• Improve mean time to detect and resolve issues, and reduce recurrence rates through code fixes and architecture improvements.
• Partner with product teams to feed production learnings back into design and development, reducing support and incident load.

One Identity helps organizations secure, manage, and analyze information and infrastructure to drive innovation. With a global team, we offer a collaborative environment where employees build products at scale and grow their careers.

• Serve as the escalation point for complex issues, owning them from investigation through resolution.
• Write and run SQL queries to investigate transaction discrepancies and data problems.
• Use AI tools like Claude to accelerate root-cause analysis and document solutions.

Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.

• Own high-severity technical escalations from intake through resolution or engineering handoff.
• Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
• Monitor patterns across escalations to catch systemic issues and translate into product improvements.

Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.

• Define and implement SLIs/SLOs for critical services, lead incident response, and conduct blameless postmortems to drive systemic improvements.
• Design and improve monitoring and alerting with Prometheus and Grafana, build internal tooling, and automate operational workflows to reduce toil.
• Partner with cross-functional engineering teams to improve system resilience, contribute to architectural discussions, and strengthen production readiness standards.

Runpod provides a cloud platform for AI development, used by over one million developers for training, fine-tuning, and deploying AI models. The company is a small, remote-first team that closed a $100M Series A in June 2026, emphasizing ownership, speed, and impact at scale.

• Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
• Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
• Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.

• Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
• Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.

Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.

• Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
• Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
• Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.

Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.

• Collaborate with peers to create and deliver software, modeling engineering excellence and improving development practices.
• Shape technical direction, break down silos, and drive multi-year product goals through data-driven decisions.
• Solve customer problems effectively by refactoring complex systems into secure, scalable distributed architectures.

Xero builds and manages software that solves complex problems at scale. The company fosters a culture of ownership, experimentation, and feedback in a collaborative and safe environment.

• Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
• Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
• Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.

Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.

• Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
• Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
• Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.

OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.

• Diagnose and resolve complex production issues across Linux, Kubernetes, networking, storage, and GPU systems.
• Act as a senior escalation point for critical incidents, collaborating with engineering teams on root cause analysis.
• Develop tools and automation in Python, Bash, or Go to improve troubleshooting efficiency and observability.

The partner company provides advanced AI and cloud infrastructure solutions, supporting large-scale distributed computing and AI workloads. They operate in a fast-moving, collaborative environment with highly skilled engineering teams focused on cutting-edge technology and operational excellence.

• Develop an understanding of the Core team's domain and technology stack, handling small-to-medium features with support from senior engineers.
• Write code adhering to standards, participate in code reviews, and use version control to manage changes and maintain workflow.
• Troubleshoot and debug issues, collaborate with team members, and participate in on-call duties to ensure platform reliability.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. With over 800 restaurant brands trusting its open platform, it processes millions of orders daily and fosters a culture of innovation and collaboration.

• Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
• Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
• Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.

Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.

• Lead a team of backend engineers in designing, developing, and delivering new loan origination, compliance, and pricing systems that power M-KOPA's expansion across Africa.
• Set architectural direction and partner with Product Managers on roadmap planning and prioritisation, ensuring high-quality software delivery.
• Foster a true DevOps culture, with infrastructure as code, observability, automated testing, and continuous delivery as first-order concerns.

M-KOPA is a FinTech company that creates financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. The company has served over 7 million customers and unlocked more than $1.5 billion in cumulative credit, and has been recognized by the Financial Times as one of Africa's fastest-growing companies for five consecutive years.

• Build and maintain observability across the platform in Datadog, including dashboards, monitors, APM, and log pipelines.
• Participate in on-call rotation and incident response, driving blameless post-incident reviews and automating toil.
• Leverage AI tools to accelerate debugging, generate runbooks, and build automation for operational efficiency.

IPSY is a beauty subscription platform that connects brands and consumers through curated beauty products. It is a remote-first company with a focus on community and engagement.

• Build internal tools, automations, and AI-assisted workflows to scale support.
• Ship product improvements that cut tickets at the source by making Firecrawl clearer.
• Work close to real developer problems and close the loop between support and product.

Firecrawl converts web pages into clean, LLM-ready data via a single API. They are a small, high-urgency team with 147k+ GitHub stars and rapid growth.

• Own and evolve observability strategy including monitoring, alerting, dashboards, logging, and distributed tracing.
• Define and manage SLIs, SLOs, and reliability metrics, improving MTTD and MTTR through automation.
• Build and maintain reliable cloud infrastructure on AWS and Kubernetes while mentoring engineers on SRE best practices.

Filevine is a Legal AI company delivering Legal Operating Intelligence for legal work. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.