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Responsibilities:
- Own production health for services from detection through resolution to prevention.
- Improve mean time to detect (MTTD), mean time to resolve (MTTR), and recurrence rates for issues.
- Identify systemic issues and eliminate recurring problems through code fixes, architecture improvements, and operational tooling.
Qualifications:
- 4+ years software engineering experience with production systems ownership.
- Strong backend development experience in Ruby, Node.js, or similar.
- Experience with AWS, distributed systems, CI/CD, and observability tools like Datadog.
Ideal Experience:
- Strong production debugging in distributed systems under real-world conditions.
- Experience improving operational workflows, runbooks, and incident response.
- Ability to use AI tools to analyze logs and system behavior at scale.
One Identity
One Identity helps organizations secure, manage, and analyze information and infrastructure to drive innovation. With a global team, we offer a collaborative environment where employees build products at scale and grow their careers.