Provide technical support to GitLab's largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring stable and performant environments.
Troubleshoot complex issues using Linux, GitLab, CI/CD knowledge, and tools like Zendesk and strace, through email and video conferencing.
Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence the roadmap.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better software, and the company fosters a high-performance culture driven by values and continuous knowledge exchange.
Investigate and resolve complex technical issues involving databases, cloud environments, and distributed systems.
Provide consultative guidance to users, optimizing workloads and preventing recurring issues.
Mentor junior support team members and contribute to improving support processes and technical standards.
Our partner is a technology company that provides database and backend solutions to developers worldwide. The company values remote work, autonomy, and a collaborative culture, with a globally distributed team.
You will own meaningful projects end to end, from concept to rollout, including design, delivery, operations, and customer follow-up.
You will design, build, and operate core components of a distributed database, making trade-offs on performance, cost, and complexity.
You will drive operational excellence, partner across Grafana, contribute to open source, and participate in on-call rotation.
Grafana Labs is the company behind the open observability cloud, providing a fully managed platform that helps organizations see, understand, and act on their data using AI. With over 35 million users and 7,000+ customers, we are a 100% remote company with 1,600+ team members across 40+ countries, backed by leading investors and known for our open-source legacy and global collaborative culture.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Act as an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis.
Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale.
Develop observability tooling and automation to prevent recurrence of critical issues.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture and is growing, with a focus on technology and talent working together.
Support self-managed and SaaS customers by resolving issues via Zendesk, merge requests, email, and video calls.
Collaborate with cross-functional teams to define product goals, fix bugs, and improve documentation.
Participate in on-call rotations and contribute to code, documentation, and support processes.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture where every voice is valued.
Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
Maintain customer relationships, communicate effectively, and contribute to the knowledge base.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.
Report to the Manager of Customer Reliability and provide senior level technical support on customer issues.
Work with development engineering to track escalations, bugs, and feature requests.
Develop technical troubleshooting sessions, trainings, and maintain internal knowledge base articles.
Sysdig is a cloud security company that stops attacks in real-time using runtime insights and open source Falco. It is a well-funded startup with a large enterprise customer base, recognized as a "Best Places to Work" fostering an inclusive and diverse culture.
Lead the Customer Support team to ensure operational excellence for Enterprise and Federal customers, from deployment to disaster recovery.
Own support operations end-to-end, including ticket routing, SLAs, on-call coverage, and reporting performance metrics to leadership.
Personally engage on the most complex technical escalations and provide product feedback to drive roadmap improvements.
Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence, transforming security operations through automated data ingestion and investigations. The company fosters a remote-first culture with a focus on integrity, results, collaboration, and growth, offering competitive compensation and comprehensive benefits.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Collaborate with public sector customers to diagnose and resolve complex issues in GitLab deployments under strict security constraints.
Perform deep technical investigations using Linux command-line tools and GitLab internals to identify root causes and drive fixes.
Contribute to documentation, support tools, and on-call rotations to improve support processes and platform reliability.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With more than 50 million registered users and over 50% of the Fortune 100 as customers, we maintain a high-performance culture driven by our values and continuous knowledge exchange.
Partner closely with product engineering squads to own production reliability for high-SLA customer environments.
Design and implement automation to scale reliability practices and ensure customers meet SLO targets.
Lead customer-impacting incident response and post-incident reviews, contributing to design docs and code reviews.
Grafana Labs, the company behind the open observability cloud, is founded on open source principles and offers a fully managed observability platform with actually useful AI. Today, more than 35 million users and 7,000+ customers trust Grafana Labs, and we are a 100% remote company with 1,600+ team members across 40+ countries.
Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with Zoom for complex cases.
Contribute to StarTree's knowledge base, mentor team members, and act as the voice of the customer to drive product innovation.
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect customer renewal rates and a culture of continuous learning and growth.
Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix.
Diagnose complex, ambiguous problems across services and data pipelines, tracing them to root cause.
Deliver high-quality engineering work that improves the platform and directly addresses customer needs.
VulnCheck delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for data lakes, ETL pipelines, automation, and AI workflows. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Manage and resolve the most challenging issues for the SRE team, focusing on instance performance, reliability, and availability.
Use software development and systems engineering experience to proactively prevent issues and drive improvements in infrastructure reliability.
Drive a culture of automation and scalable solutions, collaborating with partner teams to enhance system design.
ServiceNow provides an AI control tower for business reinvention, integrating any AI, data, and workflow to help 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture, combining technology and talent to drive innovation and growth.
Provide Tier 2/3 technical support across Windows, Linux, macOS, and cloud platforms like AWS, Azure, and GCP.
Troubleshoot full-stack issues, reproduce problems, and document remediation steps and knowledge base articles.
Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs, and improve support processes.
Volexity provides cybersecurity solutions with a focus on digital forensics and incident response. The company is an equal opportunity employer and values diversity, with a moderate team size supporting a growing software product line.
Provide expert-level remote support for production and demo trading exchange environments to ensure system availability and stability.
Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis and post-incident reviews.
Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
Crypto.com is the world's fastest growing global cryptocurrency platform, founded in 2016. It serves over 150 million customers and is committed to accelerating cryptocurrency adoption through innovation.
Provide advanced technical support for complex issues related to the Commvault CommServe platform and associated technologies.
Troubleshoot problems involving workflows, authentication, security, networking, SQL databases, and web services to drive root cause analysis.
Collaborate with Engineering and Product teams to deliver timely resolutions and mentor other engineers through knowledge sharing.
Commvault provides AI-powered cyber resilience solutions to protect data and ensure business continuity. With over 25 years of experience and more than 100,000 customers, the company fosters a collaborative culture focused on technical excellence and customer success.
Own high-severity technical escalations from intake through resolution or engineering handoff.
Partner with Support and Product/Engineering to close the gap between customer problems and engineering fixes.
Monitor patterns across escalations to catch systemic issues and translate into product improvements.
Tailscale builds software that makes it easy to securely interconnect people and devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, and others.
Serve as the trusted technical advisor to LanceDB's global partner ecosystem, enabling partners to architect and deploy LanceDB solutions.
Lead partner enablement, joint architecture co-delivery, and create scalable technical content such as reference architectures and integration guides.
Act as the primary technical liaison between partners and internal Product/Engineering teams, influencing the product roadmap.
LanceDB is a high-performance, open-source data lake built for multimodal AI, powering applications from vector search to RAG. They are a world-class team of open-source builders working at the forefront of AI infrastructure.