Lead customer-facing technical services including integrations, identity management, and data services throughout the customer lifecycle.
Serve as the highest level of technical escalation for complex customer implementations and troubleshooting.
Collaborate with Sales, Product, and Engineering to deliver technical solutions that maximize customer value.
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands across retail, healthcare, and logistics. The company is fully remote with passionate employees across the U.S., Canada, and globally, fostering a collaborative and innovative culture.
Design complex pre-sales solutions including ATS integrations, telephony architecture, and AI agent workflows.
Own technical deep-dive calls, build prospect-specific sandboxes and proofs of concept, and manage RFPs end-to-end.
Handle post-sales deployment architecture, technical escalations, and create reusable playbooks for future accounts.
Whippy is an AI-native platform for business communication, offering AI Voice Agents, AI Recruiting, messaging, VoIP, and deep integrations. It serves over 1,000 customers, with an engineering team larger than the rest of the company combined, and operates as a bootstrapped and profitable company with a culture of speed and results.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Own customer operational discovery and workflow design from prospect to pilot.
Configure and test PackageX workflows, rules, and integrations.
Manage enterprise opportunity progression and customer relationships through commercial close.
PackageX builds a physical logistics execution platform using Vision AI and workflow automation for enterprise teams. Their platform digitizes and verifies physical operations at the point of work, creating trusted evidence.
Own and deliver end-to-end TRM solutions, from understanding complex customer requirements to deploying custom architectures.
Act as the go-to technical consultant during discovery calls, documenting requirements and guiding solution design.
Develop and maintain high-quality integration resources including API documentation, reference architectures, and implementation guides.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a Series C firm with $220M in total funding, backed by Goldman Sachs and others, operating as a distributed-first company with hubs in San Francisco, Los Angeles, New York, Washington D.C., London, and Singapore.
Own technical customer layer for enterprise API integrations, from implementation to launch to optimization.
Work directly with major API customers, influencing product and engineering decisions.
Build the technical integration and support function for APAC from the ground up.
Nuitée builds the API backbone for the global travel industry, enabling seamless connectivity between travel businesses. Founded in 2017, it has grown into a global infrastructure provider trusted by industry leaders like Hopper, Google, and Uber.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
You own technical discovery for prospective merchants, understand their stack, and map them to the right Sezzle integration path.
You lead product demos and technical presentations for merchant engineering and business stakeholders.
You design integration solutions across API, SDKs, and platform plugins, and validate integrations before launch.
Sezzle is revolutionizing the shopping experience with interest-free installment plans that make shopping smarter and more accessible. They are building an innovative, dynamic team passionate about creating a unique shopping journey for consumers and merchants.
Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.
Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.
Acts as technical subject matter expert across the full customer lifecycle, leading technical discovery and supporting enterprise sales.
Designs and documents repeatable implementation workflows, translating customer requirements into scalable solutions.
Partners with Product and Engineering to synthesize customer feedback and prioritize commercial enablement work.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. The company fosters a remote-first culture emphasizing diversity, cross-functional collaboration, and asynchronous work.
Monitor data synchronization status daily in the CRM UI and handle reimports to resolve issues.
Set up new client integrations, test them with Postman, and verify event/data mappings.
Troubleshoot basic integration issues, follow up with clients for technical info, and escalate to development when needed.
Scaleo is a leading SaaS platform that helps companies build, manage, and analyze their affiliate programs, processing millions of requests daily. With a global client base and a product-driven team, we are recognized as a G2 High Performer (Summer 2024) and foster a collaborative, ambitious culture.
Work across Product, Engineering, Sales and Customer Success to solve technical problems that determine customer launch speed and value.
Investigate merchant websites, commerce stacks, and APIs to assess feasibility and turn requirements into technical recommendations.
Build, test, and improve integrations across platforms like Shopify, VTEX, and Adobe Commerce while automating repetitive tasks with AI.
Terrific is building the next generation of social commerce through live shopping powered by real-time data and AI, helping brands own their customer data instead of relying on third-party platforms. As a fast-growing startup with a global team across Latin America, Europe, Israel, and the US, the culture is AI-native, collaborative, and focused on building scalable systems.
Design and deploy integrations using Cresta SDKs, APIs, and technologies like Go, Python, and JavaScript.
Partner with technical stakeholders across APAC to ensure seamless deployment within complex enterprise environments.
Manage multiple customer projects, troubleshoot issues, and identify opportunities to expand Cresta's impact.
Cresta is a unified AI platform that transforms customer experience by combining conversational AI agents, real-time agent augmentation, and conversation intelligence to drive revenue and efficiency. Backed by over $270 million from top investors like a16z, Greylock, and Sequoia, the company is led by former Google AI leaders and serves enterprises like United Airlines and Marriott.
Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Design and deliver scalable integrations for Mitti's customers, bridging Go-to-Market and Product teams.
Collaborate with Account Executives, CSMs, and Product teams to accelerate time-to-value.
Build shared scripts, templates, and automations to reduce delivery effort across accounts.
We build tools that make work better for the three billion frontline workers. Our nearly 1,000-person team operates with big tech scale and equity for all.
Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion.
Design and execute scalable customer journeys that drive fast time-to-first-value and consistent activation.
Provide hands-on technical guidance, including demos and API integration support, for developer and technical audiences.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, powering the Voice AI economy. With over 1,300 organizations and backed by a Series C, they maintain an AI-first culture focused on rapid innovation.
Lead customer relationships and technical support for Trustonic solutions across APAC.
Take ownership of complex issues, coordinate internal teams, and drive resolution.
Understand customer roadmaps, influence product direction, and support adoption and growth.
Trustonic makes smartphones affordable by providing secure device locking technology for carriers, retailers, and financiers across 30+ countries. With a diverse, inclusive culture and a focus on doing the right thing, they value flexibility and teamwork in a fast-paced global environment.