Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Mentor team members and partners to achieve engagement deliverables and promote customer goals.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.
Own a portfolio of complex, high-value accounts and act as the central point of accountability for escalations.
Manage post-sales onboarding projects from kickoff through go-live with hands-on configuration.
Conduct regular cadence calls, maintain account health, and support strategic accounts through QBRs.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy by automating subscription workflows. Recognized as a global leader, Infiterra combines innovation and expertise to help partners transform and grow.
Guide new customers through their initial journey, delivering personalized and customer-centric solutions while maintaining efficient and scalable processes.
Own day-to-day onboarding and provisioning activities, ensuring rapid execution and minimal friction.
Develop and improve workflows, automation, tools, and operational strategies to make customer onboarding more efficient and scalable.
This company provides a leading SaaS and container technology platform for customer onboarding. They operate as a remote-first organization with offices in Seattle and Paris, with a globally distributed team focused on customer success.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.
Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Lead customer implementation projects from kickoff to post-go-live, ensuring alignment, risk management, and milestone achievement.
Collaborate with cross-functional teams including Customer Engineers to deliver high-quality, on-time project delivery.
Serve as the primary customer contact, facilitating technical discussions and translating requirements into implementation plans.
Narvar provides a post-purchase customer experience platform to help retailers retain, engage, and delight customers. With over 1,300 brand partners and hubs in multiple cities, they have served 125 million consumers globally and foster a culture of innovation and collaboration.
Lead the functional implementation workstream for enterprise SaaS deployments from kickoff to go-live, managing timelines, risks, and cross-functional coordination.
Facilitate discovery and requirements workshops to translate customer business processes into scalable configuration plans including workflows and permissions.
Partner with technical consultants and support training, UAT, and go-live readiness to ensure successful customer outcomes.
Itron provides intelligent infrastructure solutions that help utilities and cities manage energy, water, and city services. With over 5,000 global employees and a publicly traded status (ITRI), the company fosters an inclusive culture and commitment to employee growth.
Manage customer onboarding and implementation across websites and platforms.
Conduct approximately 5 training calls per day to teach new users the Feathr platform.
Track account progress in Salesforce and other databases.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections with their community. With a culture focused on practicality, ambition, candor, trust, and service, Feathr fosters an environment where amazing people can do their best work.
Oversee planning, execution, monitoring, and closure of multiple customer projects, establishing strong stakeholder relationships.
Develop and maintain detailed project plans, managing scope, schedule, resources, budget, and track progress against milestones.
Identify risks, implement mitigation strategies, and manage scope changes through structured change control processes.
CaptivateIQ is transforming sales performance management with a platform for incentive compensation and sales planning. They are a fast-growing company backed by top-tier investors, serving high-growth clients like Netflix and Figma.
Own the customer relationship and lead deployments of Samsara's solution to ensure quick time to value.
Guide customers through change management, run training sessions, and work cross-functionally with Sales, Support, and Product.
Juggle multiple customer engagements and travel up to 30% to customer sites for successful implementations.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a recently public company, Samsara is shaping the future of industries like agriculture and transportation, with a culture focused on innovation and growth.
Manage a high-volume portfolio of 40+ concurrent SaaS implementations from sales handoff to launch.
Serve as primary customer contact, coordinating with cross-functional teams to ensure timely and successful delivery.
Utilize AI tools and automation to streamline workflows, maintain accurate project records, and report on KPIs.
GovWorx provides SaaS solutions for government and public-sector clients. They are a growing company with a remote-first culture that values productivity, collaboration, and disciplined execution.
Lead bespoke customer engagements end-to-end, from discovery to solution architecture and configuration of tailored Risk Cloud solutions.
Leverage AI and automation to accelerate delivery, optimize processes, and provide strategic GRC advisory to enterprise customers.
Manage project scope, timelines, and account health while mentoring junior consultants and collaborating cross-functionally.
LogicGate is the leading AI GRC platform for the enterprise, helping governance, risk, and compliance teams manage uncertainty and drive business value. The company is recognized as a top workplace and fosters a culture of ownership, impact, and inclusion, with a commitment to employee growth and community involvement.
Manage end-to-end customer onboarding projects for Eltropy's AI-powered communication platform.
Configure SaaS and AI solutions, perform technical troubleshooting, and implement integrations with core banking systems.
Create and deliver customer training using AI-generated video, virtual sessions, and in-app guidance tools like WalkMe.
Eltropy provides a digital communications platform that enables community financial institutions to engage securely and compliantly with consumers. It is a fast-growing, mission-driven fintech company that values customers as their north star and fosters a team-of-owners culture.
Oversee the planning, execution, monitoring, and closure of multiple customer projects.
Establish strong relationships with customer stakeholders and manage expectations.
Develop detailed project plans, manage scope, schedule, resources, and budget.
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. They are a fast-growing company backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving high-growth companies like Netflix, Figma, and Stripe.
Own the customer implementation journey as project manager for enterprise accounts, building project plans and tracking milestones.
Communicate across multiple stakeholders including executive sponsors, administrators, and end users to drive accountability.
Facilitate structured onboarding with kickoff meetings, process reviews, and training sessions tailored to firm needs.
Karbon is the global leader in AI-powered practice management software for accounting firms. They are a well-funded, globally distributed team with a people-first culture, certified as a Great Place to Work and listed on Fortune's Best Small Workplaces.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.