Serve as the primary project manager to customers while coordinating multiple simultaneous implementations.
Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle.
Work collaboratively with customers and internal teams to define project objectives and scope.
SwiftConnect provides best-of-breed SaaS integration solutions for access control and enterprise-level customers. The company has a collaborative culture and focuses on customer satisfaction.
Own a portfolio of complex, high-value accounts and act as the central point of accountability for escalations.
Manage post-sales onboarding projects from kickoff through go-live with hands-on configuration.
Conduct regular cadence calls, maintain account health, and support strategic accounts through QBRs.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy by automating subscription workflows. Recognized as a global leader, Infiterra combines innovation and expertise to help partners transform and grow.
Lead complex software implementation projects from initiation to completion, ensuring delivery against scope, timeline, budget, quality, and customer success objectives.
Serve as a trusted advisor to customers, building strong relationships, driving executive-level communication, and proactively managing risks, expectations, and escalations.
Partner with cross-functional teams including Consulting, Data Conversion, Product, Development, Support, Sales, and Customer Success to deliver seamless implementation experiences.
Applied Systems provides cloud software and AI-powered solutions for the insurance industry, serving thousands of agencies and brokers worldwide. With over 40 years of history, the company fosters a people-first culture built on trust, inclusion, and growth.
Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
Sequence product training by persona and travel in person across North America when needed.
Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.
Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Plan and oversee projects to ensure customer success, managing resources, budgets, and timelines.
Align with customer executives and build relationships, assessing satisfaction and addressing risks.
Advocate for the Hiring Success methodology, prepare status reports, and manage project health.
SmartRecruiters is a cloud-based enterprise recruitment software platform that helps teams attract, select, and hire talent. With 4,000 customers including Bosch and LinkedIn, the company offers a collaborative, remote-friendly work environment and values promotion from within.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Lead end-to-end implementation of Fellow for large enterprise accounts from contract signature to full rollout.
Design and execute detailed rollout plans for org-wide deployments across multiple departments and regions.
Serve as primary post-sale point of contact and trusted advisor for enterprise stakeholders including IT and executives.
Fellow is an AI meeting assistant that helps teams turn conversations into decisions and action. It is a remote-first Series A startup headquartered in Ottawa, serving teams at companies like Shopify and HubSpot.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.
Lead customer implementation projects from kickoff to post-go-live, ensuring alignment, risk management, and milestone achievement.
Collaborate with cross-functional teams including Customer Engineers to deliver high-quality, on-time project delivery.
Serve as the primary customer contact, facilitating technical discussions and translating requirements into implementation plans.
Narvar provides a post-purchase customer experience platform to help retailers retain, engage, and delight customers. With over 1,300 brand partners and hubs in multiple cities, they have served 125 million consumers globally and foster a culture of innovation and collaboration.
Own the customer relationship and lead deployments of Samsara's solution to ensure quick time to value.
Guide customers through change management, run training sessions, and work cross-functionally with Sales, Support, and Product.
Juggle multiple customer engagements and travel up to 30% to customer sites for successful implementations.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a recently public company, Samsara is shaping the future of industries like agriculture and transportation, with a culture focused on innovation and growth.
Drive end-to-end implementation programs from requirements gathering through launch, coordinating with cross-functional teams.
Serve as the primary partner contact, building trust and maintaining strong communication throughout projects.
Manage project timelines, identify risks, and ensure successful delivery aligned with business goals.
They deliver technology solutions that improve how businesses launch and scale modern insurance experiences. The company is a rapidly scaling organization with a collaborative, remote-first culture and passionate teams.
Drive end-to-end implementation projects for credit union onboarding, owning project plans, risk mitigation, and stakeholder communication.
Operate with a consultative approach, diagnosing customer needs and prescribing solutions beyond standard playbooks.
Build structure and process from scratch, holding cross-functional teams accountable to milestones and quality standards.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on helping credit unions provide affordable lending solutions through innovative software. The company fosters a builder's culture with high autonomy, a small to mid-sized team, and a mission to revolutionize credit union member engagement.
Manage and execute end-to-end implementations of Ashby's solution for Mid-Market and smaller enterprise customers, handling about 15 concurrent implementations lasting 4-8 weeks each.
Work directly with customers to develop and execute implementation plans, ensuring a positive experience and fast time to value while aligning cross-functional stakeholders.
Advise customers on best practices, navigate change management, and proactively improve processes to enhance efficiency and efficacy.
Ashby is a B2B SaaS company building best-in-class products for recruiting and HR teams. They value small, talented teams and offer a remote-first, collaborative culture with a focus on continuous improvement and customer care.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Oversee planning, execution, monitoring, and closure of multiple customer projects, establishing strong stakeholder relationships.
Develop and maintain detailed project plans, managing scope, schedule, resources, budget, and track progress against milestones.
Identify risks, implement mitigation strategies, and manage scope changes through structured change control processes.
CaptivateIQ is transforming sales performance management with a platform for incentive compensation and sales planning. They are a fast-growing company backed by top-tier investors, serving high-growth clients like Netflix and Figma.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Lead remote software implementation projects from kickoff through successful go-live, managing customer activities, schedules, and deliverables.
Conduct discovery sessions, configure the FieldConnect platform, and coordinate ERP integration, testing, and production readiness.
Deliver train-the-trainer sessions, develop customer training materials, and drive customer adoption for a successful launch.
Cordance is a holding company that acquires and grows vertically focused B2B SaaS companies through long-term tactical and financial guidance. They are a team of experienced operators and subject-matter experts passionate about software and building businesses.