Senior Implementation Engineer
Benefits
16w maternity
16w paternity
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Accountabilities:
- Partner with Customer Success, Sales, Operations, Support, and Enablement teams to establish, improve, and scale customer onboarding operations.
- Guide new customers through their initial journey, delivering personalized and customer-centric solutions while maintaining efficient and scalable processes.
- Develop and improve workflows, automation, tools, and operational strategies that make customer onboarding more efficient and scalable.
Requirements:
- 4+ years of professional experience working directly with external customers in onboarding or implementation.
- Strong understanding of SaaS platforms and cloud-based technologies.
- Excellent problem-solving, communication, and relationship management skills.
Benefits:
- Competitive compensation of €71,400–€102,000+ per year plus equity.
- Remote-first work environment with flexible schedule, generous PTO, and wellness days.
- 16 weeks of paid parental leave, home office support, tech stipend, and learning stipend.
Partner Company
This company provides a leading SaaS and container technology platform for customer onboarding. They operate as a remote-first organization with offices in Seattle and Paris, with a globally distributed team focused on customer success.