Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Monitor data synchronization status daily in the CRM UI and handle reimports to resolve issues.
Set up new client integrations, test them with Postman, and verify event/data mappings.
Troubleshoot basic integration issues, follow up with clients for technical info, and escalate to development when needed.
Scaleo is a leading SaaS platform that helps companies build, manage, and analyze their affiliate programs, processing millions of requests daily. With a global client base and a product-driven team, we are recognized as a G2 High Performer (Summer 2024) and foster a collaborative, ambitious culture.
Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.
AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.
Design, develop, and maintain API integrations between enterprise IT systems and financial/non-financial applications.
Build and manage automation workflows for user lifecycle management including onboarding, offboarding, and access provisioning.
Integrate and manage enterprise tools such as Google Workspace, Darwinbox HRMS, Slack, and other SaaS applications.
HighLevel is an AI-powered business operating system that provides infrastructure for agencies, entrepreneurs, and SMBs to build, automate, and scale their operations. With over 2,000 team members across 10+ countries, it is a global, remote-first organization focused on speed, ownership, and innovation.
Assist in defining and maintaining the API integrations roadmap by synthesizing market research and customer feedback.
Own the API integrations strategy end-to-end, including gathering requirements, authoring user stories, and managing the backlog.
Act as the connective tissue between engineering, design, CS, and partner teams to ensure smooth integration development and launch.
RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is a growing software firm in Utah's Silicon Slopes with a culture that values employees, customers, and innovation.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Lead end-to-end deployment and technical onboarding of Britive platform for new customers, including integration with cloud providers, identity providers, and DevOps toolchains.
Serve as the technical owner for assigned accounts post-go-live, driving adoption, managing escalations, and building technical cases for expansion.
Deliver customer training, create enablement content, and act as the voice of the field into Product and Engineering teams.
Britive is a leader in cloud-native privileged access management, delivering a dynamic, agentless platform for zero standing privileges. The company is trusted by Fortune 500 organizations and is a high-growth startup backed by top-tier VCs.
You own technical discovery for prospective merchants, understand their stack, and map them to the right Sezzle integration path.
You lead product demos and technical presentations for merchant engineering and business stakeholders.
You design integration solutions across API, SDKs, and platform plugins, and validate integrations before launch.
Sezzle is revolutionizing the shopping experience with interest-free installment plans that make shopping smarter and more accessible. They are building an innovative, dynamic team passionate about creating a unique shopping journey for consumers and merchants.
Own application and API integrations, designing modular frameworks for cross-product usage.
Automate workflows to reduce manual data processing and ensure system reliability.
Build reusable SDKs and microservices for consistent integration patterns.
Wing, through M32 AI, builds agentic AI for SMBs globally, backed by top-tier Silicon Valley VCs. It operates as a fast-moving startup within a corporate, offering stability and zero bureaucracy.
Lead product strategy and roadmap for platform capabilities, APIs, and integrations.
Partner with engineering teams to define technical requirements and prioritize initiatives.
Manage enterprise technology partner relationships and drive modernization of legacy systems.
Jobgether is a hiring platform that uses AI-powered matching to connect candidates with roles. The company focuses on efficient, objective application review and works with partner companies to manage hiring.
Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.
Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Develop technical and business subject matter expertise in xMatters use cases and products, leading clients through requirements and value mapping exercises.
Manage client expectations, adoption, and process improvement, supporting minor integration updates and knowledge transfer activities.
Communicate regularly with customers and account teams to build effective relationships and drive successful deployments.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events using their critical event management technology. They are part of a larger organization with offices worldwide, offering a collaborative culture where team members pitch in for customer success.
Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better, disrupting traditional employment barriers by connecting ambitious talent to flexible opportunities with trusted brands.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
Conduct video calls to guide users, train them on platform features, and promote self-service resources.
Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.
PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.
Lead end-to-end delivery of Cortex onboarding and implementation packages.
Serve as the main technical point of contact during implementation, troubleshooting and advising.
Design, configure, and scale Cortex setups across the engineering toolchain.
Cortex is an Engineering Operations Platform that enables organizations to improve operational maturity and reduce developer friction. The company is fully remote with about 80 employees and recently raised $60M in Series C funding.
Own the customer operating cadence from pilot kickoff through deployment, adoption, and final decision.
Coordinate stakeholders across customers, GTM, Product, Engineering, Security, and Legal for successful implementations.
Triage issues, drive accountability, and ensure structured feedback loops to Product and Engineering.
Tech Holding is a full-service consulting firm delivering predictable outcomes and high-quality solutions. Our team has senior experience from startups to Fortune 50 firms, emphasizing expertise, integrity, transparency, and dependability.
Provide technical leadership across architecture, system design, and operational excellence.
Design and build scalable, resilient systems for critical enterprise integrations.
Lead development of secure integrations and drive cloud infrastructure and CI/CD automation.
Cohere Health provides a clinical intelligence platform and AI-powered solutions to streamline payer-provider decision-making. The company is backed by leading investors, recognized as a top LinkedIn startup, and fosters a supportive, growth-oriented environment.