Technical Account Manager

Integration Services:

• Lead the implementation and delivery of standard and custom customer integrations.
• Configure and support identity management solutions including SSO, SAML, SCIM, and Just-in-Time provisioning.

Data Services:

• Deliver customer implementations for GraphQL API integrations supporting Metrics Widgets.
• Configure and support Resource Library sFTP integrations and Data Connector (BigQuery) integrations.

Customer Technical Consultation:

• Serve as a trusted technical advisor throughout the customer lifecycle, conducting consultation sessions on custom API integrations, reporting capabilities, and platform best practices.
• Translate business requirements into scalable technical solutions and identify opportunities for automation.

Internal Technical Consulting:

• Partner with Sales and Solutions Consulting during the sales cycle and support Account Managers with technical strategy for upsell opportunities.
• Collaborate with Product and Engineering to communicate customer feedback and influence future platform enhancements.