Own technical relationships with customers throughout onboarding, adoption, expansion, and renewal.
Lead technical implementations, including integrations, configuration, troubleshooting, and security reviews.
Advise customers on identity, access management, device trust, and SaaS security.

Collaboration and Growth:

Partner with Customer Success Managers to identify risks and maximize long-term value.
Represent customer needs internally by sharing insights with Product, Marketing, and Support.
Create scalable resources such as playbooks and content that improve customer outcomes.

Qualifications and Culture:

At least four years in a customer-facing technical role within SaaS or security B2B.
Strong communication skills and ability to explain complex technical concepts clearly.
Experience with AI technologies and modern security frameworks preferred.

1Password

1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.

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