Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.
Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.
Lead, coach, and develop regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC.
Act as a senior technical advisor, ensuring customers successfully adopt, implement, and grow their use of Trustonic solutions.
Drive operational excellence by building scalable models, removing bottlenecks, and monitoring customer health to improve team efficiency.
Trustonic makes smartphones affordable by providing secure smartphone locking technology for global access to devices and digital finance. They partner with mobile carriers, retailers, and financiers across 30+ countries, focusing on diversity and a supportive culture.
Lead regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC.
Combine technical expertise, customer leadership, and people management to ensure customer success.
Work closely with Sales, Product, Engineering, and Delivery teams to shape regional strategy and improve customer experience.
Trustonic provides the world's most secure smartphone locking technology, enabling global access to devices and digital finance. They operate across 30+ countries, fostering a diverse and inclusive culture that values collaboration and doing the right thing.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Lead customer-facing technical services including integrations, identity management, and data services throughout the customer lifecycle.
Serve as the highest level of technical escalation for complex customer implementations and troubleshooting.
Collaborate with Sales, Product, and Engineering to deliver technical solutions that maximize customer value.
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands across retail, healthcare, and logistics. The company is fully remote with passionate employees across the U.S., Canada, and globally, fostering a collaborative and innovative culture.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Partner with commercial teams across APAC to provide technical expertise and consultative solutions throughout the sales cycle.
Lead technical discovery, design end-to-end solutions, and deliver tailored product demonstrations to customers.
Build trusted relationships with customers and stakeholders, translating complex technical concepts into clear business value.
Trustonic provides smartphone locking technology to enable affordable device financing, partnering with carriers and retailers across 30+ countries. The company fosters an inclusive, flexible culture with a focus on diversity and collaboration.
Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.
Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.
Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Own technical onboarding for new customers, scoping plans and handling SDK implementation, integration, and data mapping.
Train customers on platform fundamentals so they can build, target, and publish experiences independently.
Serve as the go-to technical contact for VIP accounts, diagnosing issues and collaborating with Support Engineering.
Appcues is a customer experience platform that helps companies build targeted, high-impact in-app experiences. They are a remote-first company since 2020, fostering transparency and collaboration with a distributed team across the US.
Serve as the primary technical liaison for customers, ensuring successful adoption and optimization of security solutions.
Provide advanced technical support and collaborate with product and engineering teams to resolve complex customer issues.
Conduct technical account reviews, onboarding sessions, and training to drive customer success and product adoption.
The company is a cybersecurity firm that helps organizations maximize the value of advanced security solutions. It is a fast-growing, remote-first company with a culture centered on collaboration, growth, and employee empowerment.
Act as the dedicated technical point of contact for strategic top tier customers, leading technical handoff from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing customer deployments, providing strategic recommendations, and guiding on automation best practices.
Manage escalations and operational excellence, overseeing support intake, critical incidents, and cross-functional coordination with Support, Product, Engineering, and Customer Success.
n8n is an open-source workflow orchestration platform built for AI, enabling technical teams to automate with code-like freedom and no-code speed. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 developers and a culture centered on a shared builder spirit.
Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.
AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.
Own strategic, high-ARR accounts as senior relationship owner and trusted advisor to security and engineering leadership.
Orchestrate cross-functional teams to align the platform with enterprise security outcomes and drive adoption and retention.
Proactively manage risk, coordinate escalations, and provide consultative guidance on AppSec strategy.
Endor Labs builds the Application Security platform for the software development revolution, helping teams identify and prioritize critical risks in their software estate. The company is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures, and is trusted by companies of all sizes.
Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
Manage a queue of support tickets for high priority and mission critical technical issues.
Collaborate with Product, Learning, and Account teams to ensure customer success and maintain internal knowledge base.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
Lead customers through deployment, onboarding, testing, training, and operational rollout.
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.
Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Provide technical support and relationship management for enterprise customers in Turkey/EMEA.
Guide new enterprise customers through API integration and onboarding.
Serve as product and technical subject matter expert for the Alpaca platform.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has a globally distributed team of over 400 members and is backed by $400 million in funding.