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• Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
• Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
• Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.

• Serve as the primary technical contact and trusted advisor for enterprise customers, guiding them through Camunda adoption.
• Deliver hands-on technical guidance and best practices to both business and technical stakeholders.
• Foster strong relationships with cross-functional teams to drive measurable customer outcomes at scale.

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. We are a fully remote global company with over 700 customers, trusted by 9 of top 10 US banks, and are transforming into an AI-first organization.

• Own the technical relationship for a portfolio of enterprise accounts, guiding onboarding, integration, and adoption.
• Manage project plans, escalate risks, and drive implementations across customer, engineering, and product teams.
• Become a deep product expert, troubleshoot issues, and collaborate cross-functionally to ensure customer success and expansion.

Geordie is building the platform enterprises rely on to govern their AI agents safely. As a fast-growing startup, they value solving what matters, building through iteration, and fostering a kind yet challenging culture.

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and operational rollout.
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.

Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.

• Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
• Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
• Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.

Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.

• Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
• Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
• Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.

Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.

• Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
• Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
• Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.

Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.

• Own the customer program end-to-end from onboarding through adoption, driving accountability across teams and ensuring nothing falls through the cracks.
• Build strong customer relationships, deliver value, and provide proactive status updates without "checking on it".
• Engage credibly with technical stakeholders on SRE, cloud, and security matters while coordinating complex multi-team deliverables.

Ciroos is a seed-stage AI startup that provides an AI SRE Teammate to empower SREs. They have raised $21M and are headquartered in Pleasanton, CA with teams in India, operating with a culture of speed and no bureaucracy.

• Work directly with customers to provide cost intelligence observations and advise on their cost intelligence and AI ROI journey.
• Mentor and train fellow TAMs while leading strategic customer segment onboarding and implementation initiatives.
• Build and monitor customer adoption metrics, conduct executive business reviews, and champion the customer voice within product and engineering teams.

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. They custom-curate Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

• Act as the primary intake point for platform requests from product teams, running workshops to scope initiatives.
• Own sprint planning, backlog refinement, and quarterly planning across multiple platform squads.
• Coordinate work across five engineering domains, managing priorities and improving delivery workflows.

Aveni builds production-ready AI systems for financial institutions, automating compliance and advisory workflows. Backed by Puma Private Equity and supported by Lloyds Banking Group, the company is scaling rapidly as a multiple fintech award winner.

• Lead and mentor a team of TAMs to drive high performance and customer impact.
• Drive strategic customer engagements for the largest and most complex accounts.
• Shape onboarding, enablement, and adoption strategies to maximize customer ROI.

ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps and platform engineers from manual resource management. Backed by over $210M in funding and trusted by leading enterprises including Adobe, Wiz, Epic Games, and Fortune 100 companies, the company is the category leader in this space.

• Engage with customers to ensure their success and partner with the sales team to drive technical wins.
• Develop deep understanding of customer goals and articulate how ScaleOps addresses their needs.
• Actively participate in all phases of planning and execution, from initial discovery to the technical win.

ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps and platform engineers from manual resource management. Backed by over $210M in funding, they are trusted by leading enterprises like Adobe and Coinbase and are committed to an inclusive environment.

• Own the customer operating cadence from pilot kickoff through deployment, adoption, and final decision.
• Coordinate stakeholders across customers, GTM, Product, Engineering, Security, and Legal for successful implementations.
• Triage issues, drive accountability, and ensure structured feedback loops to Product and Engineering.

Tech Holding is a full-service consulting firm delivering predictable outcomes and high-quality solutions. Our team has senior experience from startups to Fortune 50 firms, emphasizing expertise, integrity, transparency, and dependability.

• Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
• Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
• Build and drive critical situation management processes and playbooks for common scenarios.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.

• Build and maintain strong relationships with post-sale customers as the primary point of contact.
• Manage a dedicated book of business, monitor account performance, and relay feedback.
• Identify upsell opportunities, perform product demos, and achieve expansion and renewal targets.

ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps from manual resource management to maximize performance and reduce cloud costs. Backed by over $210M in funding, the company is trusted by Fortune 100 companies and enterprises like Adobe and Coinbase, with a fast-growing team culture.

• Lead customer relationships and technical support for Trustonic solutions across APAC.
• Take ownership of complex issues, coordinate internal teams, and drive resolution.
• Understand customer roadmaps, influence product direction, and support adoption and growth.

Trustonic makes smartphones affordable by providing secure device locking technology for carriers, retailers, and financiers across 30+ countries. With a diverse, inclusive culture and a focus on doing the right thing, they value flexibility and teamwork in a fast-paced global environment.

• Lead cross-functional development of large-scale infrastructure programs from concept to delivery.
• Align stakeholders across engineering, product, and finance to manage risks and drive program success.
• Optimize engineering processes and drive cost efficiency through automated monitoring and reduction initiatives.

Lime is a global shared micromobility company on a mission to make transportation shared, affordable, and carbon-free. It has powered over one billion rides in nearly 30 countries and is a Time Magazine 100 Most Influential Company, fostering a culture of strategic thinking and operational excellence.

• Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
• Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
• Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.

1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.

• Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
• Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
• Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.

We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.

• Lead and mentor a team of technical account managers to drive customer success and product adoption.
• Establish relationships with senior stakeholders and act as escalation point between customers and internal teams.
• Work with engineering and product management to guide platform development and improve scalability.

Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure from cyber threats. The company is a remote-first, mission-driven team with a culture of authenticity, transparency, and trust.