Technical Account Manager

Your main goal:

• Own the technical success of n8n’s strategic top tier customers, acting as their trusted technical advisor.
• Partner closely with customers and internal teams to ensure top tier accounts get the guidance, support, and operational excellence they need.

Own the technical success of top tier customers:

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.

Drive platform health, scalability, and performance:

• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.

Manage escalations and operational excellence:

• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.