Lead and develop a regional TAM team across APAC, setting objectives and conducting performance reviews.
Build a high-performance culture focused on customer outcomes and continuous improvement.
Develop scalable operating models, playbooks, and best practices to improve team efficiency.

Strategic Customer Partnership:

Act as senior technical advisor and customer champion for strategic accounts.
Build trusted relationships with senior stakeholders and understand their technology strategies.
Guide customers on best practices for implementing and deploying Trustonic solutions.

Technical Support & Problem Solving:

Act as escalation point for complex technical challenges and customer concerns.
Own problem resolution, coordinate internal teams, and lead root cause analysis.
Provide expert guidance across mobile handsets, OEM integration, and secure firmware.

Customer Growth & Product Alignment:

Translate customer requirements into opportunities and influence product roadmap.
Support adoption, retention, and growth through measurable plans.
Communicate new features and capture feedback to shape future product decisions.

Trustonic

Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.

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