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Responsibilities:
- Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
- Manage a queue of support tickets for high priority and mission critical technical issues.
- Collaborate with Product, Learning, and Account teams to ensure customer success.
Requirements:
- Minimum of 1 year in a technical, customer-facing role, preferably in SaaS.
- In-depth knowledge of macOS (FileVault, Keychain, MDM) and Directory Services (GWS, Okta, LDAP).
- Strong interpersonal and communication skills, with a passion for learning new technologies.
Benefits:
- Full-time remote working with flexible shift.
- Opportunity to work with amazing talent across departments.
- Voice in the organization with supportive executive team and board.
JumpCloud
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.