Customer Success Engineer

Accountabilities:

• Serve as a technical partner and primary point of contact for assigned customers throughout their lifecycle.
• Manage and troubleshoot Apple device management environments, including MDM solutions.
• Diagnose and resolve complex technical issues involving applications, APIs, and network connectivity.

Requirements:

• 5+ years of hands-on experience supporting iOS and macOS environments within an MDM context.
• Strong experience with Jamf administration, including Jamf 300 certification or higher.
• At least 3 years of experience in a customer-facing technical role.

Benefits:

• Fully remote contract opportunity with flexibility to work from an international location.
• High level of ownership and autonomy in a technical customer-facing role.
• Opportunity for professional growth through challenging technical projects.