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Role Overview:
- Deliver reliable IT support for a remote-first organization with a strong Apple and macOS environment.
- Support end users with varying technical expertise while maintaining systems, applications, devices, and workflows.
Accountabilities:
- Provide end-user support for remote employees, primarily on macOS devices, and administer SaaS platforms like Google Workspace and Microsoft 365.
- Monitor macOS laptops, evaluate hardware/software upgrades, and maintain IT asset inventories.
- Produce monthly compliance reports using Bash/Python and assist with technology evaluation.
Requirements:
- Bachelor's degree in IT or related field with 5+ years of IT experience, including 3+ years using command-line tools in Linux or macOS.
- Strong understanding of networking protocols and experience with Bash/Python scripting.
- Excellent communication skills and ability to work independently in a remote environment.
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