Source Job

• Deliver high-quality remote IT support as a senior escalation point for a fully distributed workforce.
• Own end-to-end user lifecycle including onboarding, offboarding, and device management.
• Operate and extend AI-powered IT automation tools to reduce toil and focus on high-leverage work.

Assured modernizes insurance claims processing with software solutions for large insurers. The company is a fast-growing technology firm with 200-300+ employees and a remote, collaborative culture.

• Provide advanced remote support for Apple and mixed-platform environments, including macOS, iOS, and iPadOS.
• Administer Apple device management through Addigy MDM, including enrollment, policies, and software deployment.
• Troubleshoot issues related to user access, networking, VPN, and operating system updates with clear documentation.

New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development.

• Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
• Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
• Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.

Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.

• Provide L1 and L2 technical support across Windows and macOS for the EMEA region as part of a follow-the-sun global model.
• Manage corporate endpoints, identity platforms, and cloud infrastructure using tools like Intune, Jamf, Okta, AWS, and Azure.
• Build automation scripts, oversee device lifecycle, and collaborate with security teams on compliance and vulnerability management.

Zone is the ERP-native AI platform for financial operations for Oracle NetSuite, serving over 4,500 customers globally. It is a remote-first, globally distributed company focused on automation and real-time financial intelligence.

• Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
• Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
• Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.

Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.

• Serve as a technical partner for customers, managing Apple device environments and MDM solutions. - Troubleshoot complex issues involving APIs, scripting, and integrations. - Collaborate with internal teams to improve customer satisfaction and product evolution.

This company provides enterprise technology solutions, specializing in Apple device management and MDM. They are a remote-first organization with a collaborative culture focused on customer success and continuous improvement.

• Resolve employee IT requests through Slack, Jira, and other support channels.
• Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
• Build and maintain automations, integrations, and custom connections between business systems.

Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.

• Provision new-hire accounts, equipment, and access so joiners are productive on day one.
• Execute timely access revocation and account deactivation, deploying macOS and Windows laptops.
• Administer and troubleshoot endpoint management and deliver Tier 1 and Tier 2 support through Jira Service Management.

Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems. The company has a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.

• Lead the design and improvement of IT operations strategies for a secure, scalable, and high-performing technology environment.
• Manage enterprise SaaS platforms, identity management, and endpoint management systems to optimize performance and security.
• Mentor junior engineers and partner with cross-functional teams to align IT solutions with business objectives.

The company specializes in building and maintaining secure, scalable technology environments for globally distributed teams. It operates as a remote-first organization with a global team and emphasizes autonomy, work-life balance, and continuous improvement.

• Provide hands-on technical support for enterprise IT environments, focusing on cloud-based systems and endpoint management.
• Troubleshoot and resolve issues with Microsoft Intune, Jamf Pro, Microsoft Entra ID, and Microsoft 365 services.
• Develop PowerShell scripts and automation solutions to improve operational efficiency and reduce repetitive tasks.

The partner company provides enterprise IT support and manages modern cloud-first technology environments. The team values collaboration, automation, and security best practices in a remote setting.

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
• Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve through automation and process refinement.
• Administer identity and access management, maintain device fleet health via MDM, and support SOC 2, ISO, and HIPAA compliance.

We help teams send automated communications using real-time behavioral data. Over 9,000 companies use our platform, and we operate as a fully remote, globally distributed team.

• Provide frontline technical support to Cloudskope customers via phone, email, and web.
• Own and manage the customer experience from problem identification to full resolution.
• Collaborate with subject matter experts and engineering teams to resolve complex issues.

Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
• Troubleshoot and resolve hardware, software, networking, and cloud service issues.
• Manage user accounts and permissions within Okta, Active Directory, and Microsoft 365.

Connection provides technical staffing solutions. They are a nationwide organization with a fast-paced environment and a focus on customer service.

• Administer Microsoft Intune, Jamf Pro, and Microsoft 365 services.
• Troubleshoot Windows, macOS, and access issues with automation.
• Perform root-cause analysis and maintain technical documentation.

Our client is a leader in cloud-based Software-as-a-Service (SaaS) solutions for managing real estate and facilities lifecycles. They serve hundreds of customers across over 140 countries, focusing on end-to-end lifecycle management.

• Act as the technical expert supporting customers using Zimperium's mobile security solution.
• Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
• Maintain high customer satisfaction and take ownership of issues from resolution to documentation.

Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.

• You will own and scale IT operations for a 75-person fully remote company, combining modern IT administration with automation engineering and AI-powered tooling.
• Core responsibilities include designing automations, running IT help desk, and administering platforms like Kandji, Okta, and Google Workspace.
• Must have 3+ years in IT operations, expertise in LLM APIs, MDM, IdP, Python/JavaScript/Bash scripting, and support for compliance programs.

Frontier helps companies grow full-time, cross-functional teams abroad by hiring and placing smart talent. They are a fully-remote, 150-person subsidiary of Fresh Prints, focused on team building.

• Own new-hire onboarding and offboarding, including account provisioning and device management.
• Provide end-user support for macOS and Windows, administering Microsoft Entra ID and MDM platforms like Kandji and Intune.
• Support security and compliance operations, including access reviews and SOC 2 evidence collection.

Eltropy is a fintech SaaS company that provides a communications platform for financial institutions. They operate with a globally distributed workforce in a SOC 2-audited, compliance-driven environment.

• Owning core internal IT stack and user lifecycle management with security team.
• Managing Mac laptop fleet, zero-touch MDM, ensuring security standards.
• Acting as trusted advisor for tooling requests and driving automation.

Upvest provides an Investment API that makes investing as easy as spending money, enabling fintechs and financial institutions to offer investment products. With over 270 employees from 70 nationalities, the company fosters a culture of ownership, autonomy, and inclusivity.

• Manage identity and access across Okta, Google Workspace, and SaaS applications.
• Oversee employee lifecycle, endpoint management, and hardware procurement.
• Design and build secure automations using n8n, APIs, and scripting.

n8n is an open workflow orchestration platform built for AI, giving technical teams the freedom of code with the speed of no-code. With a diverse team of over 260 across Europe and the US, they foster a builder spirit and are backed by top investors.

• Serve as the initial point of contact for technical support requests through phone, email, and other channels.
• Diagnose and resolve software, hardware, operating system, application, and network-related issues.
• Document, track, and monitor support requests and maintain knowledge-base articles.

The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.