IT Support Engineer L2

Accountabilities:

• Handle L1 escalations from intake and triage through diagnosis, resolution, and documentation.
• Manage onboarding and offboarding activities across corporate SaaS applications.
• Respond to security and identity incidents such as phishing, compromised accounts, and malware alerts.

Requirements:

• At least 5 years of experience in IT support, with 3–5 years at L2 or systems administration level.
• Strong troubleshooting capabilities and end-to-end ownership of technical tickets.
• Hands-on experience with macOS, Google Workspace administration, and security incident handling.

Benefits:

• Fully remote working arrangement from Brazil.
• Private health insurance, dental assistance, life insurance, and meal voucher.
• 30 calendar days of paid annual leave, plus various reimbursements and stipends.