Senior Systems Integration Manager

Customer and Commercial Partnership:

• Serve as the technical subject matter expert across the full customer lifecycle, from technical discovery through implementation and expansion.
• Partner with Sales on strategic opportunities, technical evaluations, and enterprise stakeholder conversations.
• Lead technical discovery sessions that surface clinical, operational, workflow, integration, and security requirements.

Solution Design & Workflow Optimization:

• Translate customer goals, operational requirements, and technical constraints into scalable solution recommendations.
• Design and document repeatable implementation, adoption, and expansion workflows.
• Identify process gaps and workflow friction that would erode adoption, retention, or expansion.

Voice of Customer & Product Partnership:

• Identify recurring customer trends, product gaps, and workflow opportunities across accounts.
• Synthesize customer feedback into clear, actionable recommendations for Product and Engineering.
• Help prioritize the commercial enablement work that most supports market growth and customer outcomes.

Cross-Functional Leadership:

• Act as a connector across Commercial, Product, Engineering, Clinical, and Operations.
• Drive alignment on customer priorities, technical readiness, and commercialization strategy.
• Influence how Beacon scales its customer experience without sacrificing technical or clinical rigor.