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Key Responsibilities:
- Own escalations end-to-end, reproduce, isolate, verify, and communicate progress to stakeholders.
- Perform deep technical analysis (SQL forensics, logs, and telemetry) to identify impact and root cause.
- Deliver customer-safe updates including clear communication of impact, workaround, and resolution ETA.
Qualifications:
- 4+ years in technical support, escalations engineering, or related SaaS troubleshooting role.
- Proven ability to investigate complex technical issues across multiple systems.
- Advanced SQL skills including joins, CTEs, window functions, and query optimization.
Preferred Skills:
- Familiarity with .NET, C#, or similar backend environments.
- Experience with scripting (PowerShell, Python, or LINQPad) for light automation.
- Familiarity with SaaS, POS, or restaurant technology systems.
HungerRush
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.