Senior Technical Success Engineer

What you will do:

• Own complex escalations for strategic accounts end-to-end, without oversight.
• Triage cases at intake as defect, configuration, expectation, or data availability.
• Investigate with internal tooling before contacting the customer.

What you will bring:

• Enterprise technical support experience with escalation ownership at a SaaS company.
• A habit of investigating before replying, with specific logs, queries, and consoles.
• The ability to diagnose a production issue with a live query using SQL or equivalent.

About Backstory.ai:

• Backstory helps companies understand their revenue business by surfacing risks and opportunities across trillions of sales activities.
• The company is backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
• They are building AI systems that reason over massive enterprise data to deliver insights.