Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Use AI tools actively as part of your investigation workflow to speed up analysis and document findings.
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with Zoom for complex cases.
Contribute to StarTree's knowledge base, mentor team members, and act as the voice of the customer to drive product innovation.
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect customer renewal rates and a culture of continuous learning and growth.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Collaborate with Engineering, Product, and Go-to-Market teams to improve products and support processes.
Jobgether partners with companies to find technical talent using AI-powered matching. They operate globally across more than 20 countries and offer a remote-first, collaborative culture with opportunities for growth.
Own the hardest customer production problems end to end, from tracing and reproducing to fixing or escalating with a clean reproduction.
Debug AI agents and prompts to diagnose and fix misfires, then build automation so the issue never recurs.
Close the loop to Product by surfacing patterns and metrics from customer issues to drive product improvements.
Siena is the Agent of Record for consumer brands, providing a single agent that owns the entire customer journey across multiple surfaces. They are a small, fully distributed, global team with low ego, high standards, and a fast clock.
Own and resolve complex L4 support escalations, performing root cause analysis and collaborating with Engineering.
Create and maintain technical documentation, support articles, and SOPs while analyzing ticket trends.
Engage with customers to troubleshoot issues, develop training sessions, and drive process improvements.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Lead technical discovery and scoping conversations with law firm stakeholders.
Own feasibility and scoping of new matters, including data requirements and timeline.
Manage delivery across Data Ops, CS, and Engineering as the single point of contact.
Chariot Claims is an AI claims agent that helps consumers get paid for corporate violations. With over 65,000 claims processed and $75M+ in projected recovery, the company prides itself on ethics, resilience, and humanity.
Triage and resolve customer and partner issues end-to-end, from first contact to resolution, using SQL queries and debugging skills.
Serve as the primary technical point of contact for customer support and success, communicating clearly and managing expectations.
Identify recurring issues, surface patterns to product and engineering, and contribute to system monitoring and runbooks.
Kota is reimagining insurance and retirement benefits for the modern workforce through its integrated benefits platform and embedded insurance solution. Founded in 2022, the company has raised more than €20M from top investors and serves tens of thousands of employees at leading European companies.
Handle high-volume customer interactions, solving problems with empathy and efficiency.
Collaborate with product and business development teams to align user needs with platform evolution.
Contribute to Jigsaw's reputation as a world-class support team by providing best-in-class service.
We help professional services and financial institutions organize, visualize, and use their data. We're a Series A company with a growth trajectory, serving thousands of users from nearly 200 businesses worldwide, and we foster a culture of creativity, enthusiasm, and ownership.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
Drive improvements in supportability, product quality, and tooling through data and recurring patterns.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Own and resolve complex L4 support escalations, conducting root cause analysis and collaborating with Engineering and Product teams.
Create and maintain technical documentation, troubleshooting guides, and self-service resources to improve support efficiency.
Analyze support trends and translate findings into actionable recommendations for product quality and customer experience.
They are a global remote-first technology company focused on delivering exceptional customer experiences and scalable solutions. They foster a collaborative environment that values ownership, continuous learning, and innovation.
Serve as primary point of contact for support escalations and critical situations.
Lead regular service reviews and operational discussions to ensure alignment on priorities.
Develop trusted relationships with customer stakeholders and advocate for customer needs.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.
Work directly with external partners to understand technical use cases and guide integrations with APIs and datasets.
Design, build, and ship production application and integration code against a PostgreSQL-backed GraphQL API.
Collaborate with Datastore engineers, product managers, and scientific teams to translate partner needs into robust data models and tooling.
Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. They offer at-home EEG and cardiopulmonary platforms for clinical development and precision diagnostics, and believe a diverse team builds more robust systems.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.