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About the Role:
- We are seeking a Product Solution Engineer I to bridge development and support teams.
- You will ensure seamless resolution of customer issues through technical expertise.
Responsibilities:
- Own L4 escalations, investigate and troubleshoot issues, perform root cause analysis.
- Document findings, improve articles and SOPs, and analyze ticket trends.
- Provide training, engage with customers, and automate repetitive processes.
Requirements:
- Bachelor's degree or equivalent experience, 2-3 years in technical support.
- Strong troubleshooting skills, experience with APIs, REST, SQL, and developer tools.
- Excellent communication and documentation abilities, customer-first mindset.
Preferred Qualifications:
- Additional programming languages, familiarity with ticketing systems.
- Previous customer-facing experience.
HighLevel
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.