Provide technical support and guidance to customers across EMEA via chat, calls, Slack, and community.
Develop solutions and documentation for ClickHouse Cloud and open-source to share with users and colleagues.
Collaborate with Engineering, Go to Market, and Product teams to improve product functionality and customer experience.
ClickHouse is a real-time analytics company recognized on the 2025 Forbes Cloud 100 list, with over 4,000 customers and ARR that has grown over 250 percent year over year. The company is fast-growing, globally distributed, and values innovation, teamwork, and community engagement.
Provide technical support and guidance to ClickHouse users and customers via cases, chat, Slack, and meetings.
Develop solutions and share knowledge through documentation, knowledge base, blogs, and webinars.
Collaborate with global support, engineering, and go-to-market teams to enhance product functionality.
ClickHouse is a real-time analytics and data warehousing company serving over 4,000 customers, including Meta, Sony, and Tesla. Recognized on the 2025 Forbes Cloud 100, it is a fast-growing private cloud company backed by a $400M Series D.
Provide first-line technical support and guidance to customers across India, APJ, and EMEA through tickets, chat, Slack, and virtual meetings.
Troubleshoot and resolve complex issues across data, cloud, and distributed systems while meeting SLAs.
Collaborate with global engineering and product teams to influence product functionality and create documentation and training.
ClickHouse is a company behind the open-source OLAP database management system used for real-time analytics. It operates as a globally distributed remote-first organization with a collaborative culture that values curiosity, ownership, and continuous learning.
Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface root causes.
Write clear internal notes and handover documentation, attempt repros, and escalate to engineering with evidence.
Yugabyte is the company behind YugabyteDB, an AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. The team spans 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.
Investigate and resolve complex technical issues involving databases, cloud environments, and distributed systems.
Provide consultative guidance to users, optimizing workloads and preventing recurring issues.
Mentor junior support team members and contribute to improving support processes and technical standards.
Our partner is a technology company that provides database and backend solutions to developers worldwide. The company values remote work, autonomy, and a collaborative culture, with a globally distributed team.
Serve as a consulting engineer on customer projects focused on architecture, integration, and implementation.
Provide consultative support to strategic customers, including handling L1-L3 support cases.
Partner with product, engineering, and sales to guide the roadmap and create technical content.
ClickHouse provides real-time analytics, data warehousing, observability, and AI workloads, and is recognized on the 2025 Forbes Cloud 100 list. With over 4,000 customers and a $400M Series D round, the company is rapidly scaling with a globally distributed, remote-friendly culture.
Provide technical support and troubleshooting to customers via chat and email.
Triage complex customer service issues and escalate as needed.
Maintain deep product knowledge and identify trends for long-term solutions.
Teramind builds an Insider Risk Management and User Behavior Analytics platform used by over 10,000 organizations. They are a global, remote team with an inclusive and flexible culture.
Act as first-line support via chat, resolving product issues with empathy and efficiency.
Document bugs, analyze logs, and collaborate with engineering for resolution.
Own the knowledge base, create help center articles, and support new feature releases.
Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Investigate complex customer issues and determine root causes.
Troubleshoot imports, reports, and data-related questions.
Work with Product and Development teams to reproduce and resolve software issues.
We provide cattle management software trusted by ranchers worldwide since 1999. We are a remote team that values collaboration and solving complex problems.
You will own meaningful projects end to end, from concept to rollout, including design, delivery, operations, and customer follow-up.
You will design, build, and operate core components of a distributed database, making trade-offs on performance, cost, and complexity.
You will drive operational excellence, partner across Grafana, contribute to open source, and participate in on-call rotation.
Grafana Labs is the company behind the open observability cloud, providing a fully managed platform that helps organizations see, understand, and act on their data using AI. With over 35 million users and 7,000+ customers, we are a 100% remote company with 1,600+ team members across 40+ countries, backed by leading investors and known for our open-source legacy and global collaborative culture.
Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Field complex and escalated technical issues for high-value clients.
Work directly with clients to resolve issues and maintain SLAs.
Serve as escalation point and product expert for support reps.
Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.
Collaborate with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
Provide exceptional customer support through tickets and Slack Connect, with Zoom for complex cases.
Contribute to StarTree's knowledge base, mentor team members, and act as the voice of the customer to drive product innovation.
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. Founded by the inventors of Apache Pinot, StarTree has grown rapidly with near-perfect customer renewal rates and a culture of continuous learning and growth.