Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.
Lead and grow a team of Technical Support Specialists in the APAC region, shaping support strategies and operations.
Collaborate with Product, Engineering, and Customer Success teams to resolve escalated issues and enhance the customer experience.
Use data and metrics to drive decision-making, improve support processes, and ensure timely issue resolution.
Ashby is a B2B SaaS company that builds best-in-class products for hiring and recruitment. They maintain a culture of small, highly talented teams with a strong emphasis on ownership, thoughtful communication, and high-quality work.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Use AI tools actively as part of your investigation workflow to speed up analysis and document findings.
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Own the technical triage and escalation discipline, ensuring complex cases are diagnosed and routed to resolution efficiently.
Develop and mentor a team of expert technical support specialists, raising the technical competency standard.
Partner with product and engineering teams to build feedback loops that inform the product roadmap from support escalation trends.
DrFirst provides intelligent medication management solutions to improve healthcare workflows and patient outcomes. The company has been in business for 25 years, serving over 100 million patients annually, and fosters a culture of smart, collaborative colleagues.
Own stewardship of the highest-risk, highest-impact domain areas, keeping them clean, tested, and maintainable.
Build measurement systems to identify risks and prioritize root cause over volume.
Lead your team's first-line triage of engineering support tickets and push AI adoption as the default.
Loop builds a connected commerce operations suite for order tracking, returns, and fraud prevention. Over 5,000 brands trust Loop, and the company culture balances high empathy with high standards.
Lead, coach, and develop a growing global Solutions Engineering team across North America, Europe, and Asia-Pacific.
Own the technical win rate metric and drive strategies to improve pre-sales execution for enterprise accounts.
Partner closely with Sales, Product, and Customer Success leadership to align SE capacity and close product feedback loops.
NetBox Labs helps companies build and manage complex networks by providing open, composable products for network automation. The company is backed by venture capital investors and fosters a culture of ownership, community, and simplicity.
Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
Diagnose deep technical issues across APIs, authentication, integrations, telemetry, and product data flows.
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems.
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. Founded in 2017, the company protects 200+ organizations and is backed by top investors like Greylock.
Own the support queue and work through tickets to drive customers to success
Diagnose customer issues and solve for the root cause, not just the symptom
Reproduce customer issues in their specific environments
LiteLLM is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. We offer a fast-paced growth environment with deep technical ownership.
Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.
Own the health, scalability, and reliability of Pipe's systems end-to-end, including APIs, SDKs, and infrastructure.
Lead about 10 engineers through squad leads, setting technical standards and building a culture of ownership.
Drive incident response, monitoring, and deployment practices to maintain high velocity and quality.
Pipe builds embedded capital for small businesses, delivering credit products inside the software platforms SMBs already use. The company is remote-first, revenue has accelerated nearly 2.5x year on year, and they foster a high-bar, ego-free culture.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Lead your squad to deliver real customer value by owning projects end to end.
Drive execution through ambiguity and ship in small, observable increments.
Provide direct coaching and create development opportunities for your direct reports.
Customer.io powers automated communication that people want to receive using real-time behavioral data. Over 9,000 companies rely on our platform, and we foster a culture of ownership and AI-first innovation.