Provide day-to-day management to a team of OnePACS Technical Account Managers and Application Analysts.
Drive team development, including hiring, onboarding, career development, and performance management.
Lead, coach, and empower the TAM and AA teams to succeed and adopt best practices.
Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software. The company values teamwork and offers flexible work arrangements, comprehensive benefits, and ownership opportunities.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Lead and develop a remote team of Technical Support Specialists, driving operational excellence and customer satisfaction.
Manage technical escalations and collaborate with Product and Engineering to resolve complex issues.
Build scalable support processes and advocate for customer needs across the organization.
Attio is a CRM platform designed for go-to-market teams, leveraging AI to automate and understand customers. The company has raised $116M from top investors and fosters a culture of high standards, craft, and customer obsession.
Design and build EdSights' technical support function from scratch, including service model, escalation paths, and tooling.
Own support KPIs, implement QA processes, and analyze trends to improve product and customer experience.
Develop deep expertise in EdSights' products to triage complex issues involving APIs, integrations, and data flows.
EdSights builds AI-powered student engagement and retention software for higher education, helping colleges understand student needs. They are a high-growth startup backed by $80M, with 300+ partners, and a culture that values ownership, speed, and making a measurable difference for students.
Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Lead and mentor a team of technical implementation leads and software developers to deliver complex healthcare interoperability solutions.
Provide hands-on technical leadership throughout the implementation lifecycle, including solution design, troubleshooting, and operational readiness.
Collaborate with cross-functional teams to ensure scalable customer solutions and drive process improvements.
Smile Digital Health provides a FHIR-based data liberation platform for healthcare data exchange. The company ranked #19 on Deloitte's Technology Fast 50 for 2024 and fosters a culture of respect and inclusion.
Supervise and coach a team of IT support analysts handling inbound tickets, calls, and chats for a live digital court reporter product.
Lead incident response for high-severity events, coordinate cross-team escalations, and maintain runbooks and training materials.
Build and manage hardware kit provisioning, on-call schedules, and support metrics reporting to improve service quality.
Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are building a dedicated support team for their digital court reporter product, Maggie, and are roughly doubling their user base over the next year.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Own real-time execution of member service across chat and phone queues, monitoring queue health and stepping in for complex cases.
Coach and support a team of Member Services Associates, providing real-time feedback and handling first-line escalations.
Ensure operational excellence through consistent execution of SOPs and identifying workflow breakdowns.
Maven is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through a single platform for fertility, maternity, parenting, and menopause. With over 2,000 employers and health plans, Maven has raised more than $425 million and been recognized as a top workplace by Fortune, CNBC, and Fast Company.
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI.
Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products.
Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is an innovation powerhouse in AI, cloud, and digital.
Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.
Manage and coach a multi-tier Support team to deliver best-in-class omnichannel customer experience.
Analyze team performance and ticket data to drive improvements in efficiency, quality, and response times.
Collaborate cross-functionally with Support leadership, Product, and Engineering on initiatives to continually improve operations.
Boulevard provides a client experience platform for appointment-based self-care businesses. Our team values diverse backgrounds and embraces experimentation to drive impact.
Partner with sales directors and digital reps to engage hospital IT stakeholders and drive digital solution implementation.
Lead technical presentations to accelerate approval and adoption of digital solutions across IDNs and hospitals.
Synthesize customer feedback to influence product roadmap and ensure sustained value from digital solutions.
Intuitive is a pioneer and market leader in robotic-assisted surgery, expanding the potential of physicians to heal without constraints. With over 25 years of experience and a diverse team, they foster an inclusive culture focused on innovation and mutual respect.