Source Job

$150,000–$190,000/yr
US

  • Own stewardship of the highest-risk, highest-impact domain areas, keeping them clean, tested, and maintainable.
  • Build measurement systems to identify risks and prioritize root cause over volume.
  • Lead your team's first-line triage of engineering support tickets and push AI adoption as the default.

Engineering Management System Reliability AI/ML AWS

20 jobs similar to Engineering Manager, Support & Stability

Jobs ranked by similarity.

Europe

  • Own the weekly cadence for Channels and Analytics, unblocking engineers proactively before issues escalate.
  • Improve developer experience by reducing friction and bringing structure where it adds speed.
  • Run 1:1s that leave engineers with clearer thinking and deliver hard feedback that lands constructively.

Siena is the Agent of Record for consumer brands, providing a single agent that manages the entire customer journey across support, shopping, and social. The company is a small, fully distributed global team with hundreds of brands in production, and a culture of ownership, directness, and high standards.

$185,000–$225,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Lead 1-2 engineering teams through a complex architectural shift, modernizing a monolithic system to a scalable platform.
  • Partner with cross-functional leaders to ensure a seamless customer experience during product transformation.
  • Cultivate an engineering culture of autonomy, technical excellence, and rapid iteration, leveraging AI tools.

Campminder builds software for summer camps, enabling meaningful experiences for kids. With 85+ employees and 20+ years of experience, we are stable, profitable, and committed to work/life balance and cutting-edge technology.

$185,000–$215,000/yr
Americas Unlimited PTO 16w maternity 16w paternity

  • Lead your squad to deliver real customer value by owning projects end to end.
  • Drive execution through ambiguity and ship in small, observable increments.
  • Provide direct coaching and create development opportunities for your direct reports.

Customer.io powers automated communication that people want to receive using real-time behavioral data. Over 9,000 companies rely on our platform, and we foster a culture of ownership and AI-first innovation.

Europe US 6w PTO

  • Lead and grow multiple engineering teams across Core Experience, fostering a high-performance culture.
  • Drive technical strategy and product execution, partnering with Product and Design leadership.
  • Shape AI-native product development, supporting teams building AI-powered experiences.

n8n is an open workflow orchestration platform built for the new era of AI. We've grown to a diverse team of over 260 across Europe and the US, backed by top investors and a community of 650,000+ active developers.

$189,500–$290,000/yr
US Unlimited PTO

  • Lead and scale engineering teams building agentic and AI-enabled product experiences.
  • Partner with Product, Design, and Data Science to define technical roadmap and translate AI capabilities into user-facing features.
  • Drive architectural standards, ensure reliability and performance, and champion engineering excellence across the organization.

Iterable is an AI-powered customer engagement platform that helps brands create personalized experiences at scale. With nearly 1,200 customers globally, the company fosters a culture of innovation, collaboration, and inclusion, earning recognition as one of Inc's Best Workplaces.

US

  • Lead, mentor, and grow a team of engineers building AI solutions.
  • Drive planning, execution, and delivery of production-ready agentic AI applications.
  • Partner with Product and Platform Engineering to prioritize work that delivers measurable customer value.

Legion builds secure, reliable AI systems for government and enterprise, born from a Department of Defense partnership. They are backed by partners like Palantir, Nvidia, HPE, and Oracle, and foster a culture of bold thinking and collaboration.

US

  • Own the agent systems that source cases and match people to claims they are owed.
  • Build evaluation and quality infrastructure to keep agent behavior measurable and reliable.
  • Recruit, vet, and grow the engineering team around the AI core.

Chariot Claims is an AI claims agent that helps consumers get paid for corporate violations like data breaches and antitrust. We are a small, fast-growing startup with a mission-driven, collaborative, and ethical team.

Canada

  • Lead and grow the team responsible for Fellow's recording platform across desktop, mobile, and real-time media systems.
  • Coach engineers, improve observability and incident response, and stay technically hands-on with production code.
  • Partner with Product, Design, and SRE to turn ambiguous opportunities into clear priorities and measurable outcomes.

Fellow is an AI meeting assistant that helps teams turn conversations into decisions and action. It is a Series A company backed by Craft Ventures, iNovia Capital, and Felicis Ventures, trusted by organizations including Shopify, HubSpot, and Dynatrace.

US

  • Design, build, harden, and deploy end-to-end agentic solutions from scoping to production code.
  • Own the AI automation roadmap, prioritizing high-leverage opportunities within operations.
  • Lead a pod of 2-4 engineers as a player-coach, staying hands-on while managing the team.

Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting clinicians, suppliers, and health plans to deliver home medical equipment to patients. With 300,000+ clinicians and 3,000+ supplier locations, the company is remote-first with a focus on patient care.

$160,000–$218,000/yr
Americas Unlimited PTO 12w maternity 12w paternity

  • Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
  • Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
  • Drive improvements in supportability, product quality, and tooling through data and recurring patterns.

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.

$161,000–$221,500/yr
US

  • Lead a small and nimble engineering team in designing, developing, and deploying core product functionality.
  • Manage, scale, and develop the team while collaborating with product, data, and behavioral health specialists.
  • Ensure best practices are adhered to during all phases of software development and deployment.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. They have delivered more than 15 million sessions and published over 35 peer-reviewed studies, focusing on transformative care and outcomes.

$173,200–$303,100/yr
North America Unlimited PTO

  • Lead and develop a team of AI Engineers to design and deploy AI-powered solutions for operations teams.
  • Own the AI for Operations portfolio, including roadmap planning, prioritization, and stakeholder alignment.
  • Drive the design and deployment of agentic AI solutions, copilots, workflow automation, and predictive analytics.

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

$165,000–$225,000/yr
US Canada Unlimited PTO 18w maternity 12w paternity

  • Lead the roadmap and delivery across Webflow's AI agent surfaces, including the AI Assistant, MCP, Agent Instructions, and the underlying AI platform.
  • Define what quality means for non-deterministic AI products, setting evals, guardrails, and metrics to ensure high standards.
  • Balance developer-grade tools with approachable experiences for less-technical creators, contributing to product strategy and shipping features.

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. The company is a fast-moving, craft-focused organization that values quality and grit.

US

  • Evolving the AI knowledge platform with retrieval, indexing, and synthesis for organization-wide use.
  • Architecting and operating agentic infrastructure on AWS with cost guardrails and observability.
  • Partnering with product engineering to define the AI platform API surface and building reference agent implementations.

ShiftKey is a healthcare workforce marketplace that connects facilities with licensed professionals to fill shifts, addressing staffing shortages. The company fosters an inclusive and collaborative culture, valuing diverse perspectives.

US Canada Mexico 4w PTO 16w maternity 4w paternity

  • Lead growth engineering squads to drive activation, adoption, and monetization through experimentation.
  • Partner with Product, Design, and Data to shape strategy and identify high-leverage opportunities.
  • Coach engineers on experimentation, analytics, and engineering quality to deliver measurable business outcomes.

Fleetio is a modern software platform that helps organizations manage fleet operations. The company is a well-funded startup with a strong engineering culture and a focus on product-led growth.

$204,000–$290,000/yr
US

  • Set technical direction across the bank's core systems, including cloud infrastructure, data platform, and the integration boundary with Affirm Inc.
  • Own the most ambiguous and high-stakes engineering problems end-to-end, from design to incident response.
  • Act as a force multiplier on a small team, setting standards for code review, design, and documentation, and leveraging AI tools to enhance productivity.

Affirm is reinventing credit to make it more honest and friendly, offering buy now, pay later services without hidden fees or compounding interest. They are a remote-first company with a focus on people-first culture, and they are building their own bank with a small, AI-native engineering team.

North America Unlimited PTO

  • Build and own the internal AI deployment platform to enable safe and scalable agentic workflows across the company.
  • Ship high-leverage agentic workflows directly for Marketing, Sales, Success, Support, Finance, and Operations.
  • Lead a cross-functional team of engineers, PMs, and business users, driving measurable business impact and reporting to the CEO.

Wrapbook is the AI platform for production finance, providing payroll, accounts payable, and accounting for film, TV, and commercials. With 350+ employees and backing from top investors like Andreessen Horowitz, they empower finance teams with AI-driven solutions.

Canada US UK Global

  • Manage, coach, and develop a team of four to six engineers.
  • Translate open-ended research goals into technical strategies, milestones, and well-designed systems.
  • Balance research velocity with reliability, maintainability, and security.

FirstPrinciples is a research company building AI for scientific discovery, with systems like Theo the AI Physicist. They are a fast-growing, remote-first team of builders, researchers, engineers, and thinkers across the globe, united by curiosity about the universe.

US

  • Lead a product engineering squad of 8-15 engineers, focusing on people development and delivery practices.
  • Collaborate with cross-functional teams to align priorities and drive AI-native engineering practices.
  • Champion engineering excellence through strong testing, quality, and reliable production systems.

Our partner is a company building advanced AI-powered customer experience solutions. They are a fast-growing AI company with a remote team and a focus on innovation.

Global Unlimited PTO

  • Co-own the AI engineering team of roughly 30 forward deployed engineers, managing health, performance, and growth.
  • Define and maintain AI competency standards, codify best practices, and review architectures.
  • Partner with talent on sourcing, staff engagements, and support pre-sales with technical credibility.

Lazer Technologies is a digital product studio of 180+ senior engineers and designers. They are remote-first with employees worldwide, fostering community through events and unlimited PTO.