Sapio Sciences provides a unified lab informatics platform for scientific drug discovery and clinical diagnostics. The team consists of collaborative scientists, software developers, and professionals focused on delivering configurable solutions for labs worldwide.
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Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.