Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Serve as the principal technical advisor to enterprise clients, building trust and ensuring solution alignment.
Partner with software engineers and data teams to analyze performance metrics and calibrate assessments.
Drive continuous improvement of Customer Operations and GTM processes.
Karat is the world's largest interviewing company, providing a powerful platform for technical hiring with expert-led interviews and analytics. The company operates 100% remotely and values diversity and inclusion.
Own end-to-end delivery of complex data migration projects for Enterprise, State, Federal, and Multi-Agency customers.
Analyze legacy data structures, design migration strategies, execute transformations, and validate deployed data.
Serve as a subject matter expert on data architecture and migration best practices, contributing to ETL automation and AI-assisted workflows.
First Due provides transformative software solutions for fire and EMS agencies to prevent first responder injury or death. They offer a fully remote workplace with competitive pay, medical/dental/vision coverage, flexible PTO, and opportunities for advancement.
Lead, coach, and develop a team of Customer Success Managers across EMEA.
Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
Drive high standards of customer experience and implement scalable processes to support team growth.
Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.
Own the technical customer relationship for a portfolio of strategic enterprise accounts, serving as a trusted advisor throughout the customer lifecycle.
Build and execute tailored Customer Success Plans aligned to each customer's business objectives and technical priorities.
Conduct health assessments, architecture reviews, and recovery readiness evaluations to drive customer value and resilience.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, it protects over 550,000 customers worldwide and fosters a collaborative culture focused on innovation and customer success.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Manage the setup, analysis, validation and integration of partner data exchanges for client implementations.
Serve as primary technical contact, coordinate cross-functional tasks, and develop project scope documentation.
Lead technical implementation calls, execute test plans, and manage technical documentation.
HealthEquity aims to save and improve lives by empowering healthcare consumers. The company is large and emphasizes a culture of belonging and innovation.
Manage customer accounts and drive retention through daily support and service delivery.
Serve as the primary escalation point for technical issues and coordinate with internal teams.
Identify opportunities to increase customer satisfaction and manage annual renewals with proof of value.
Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. It is a growing team that focuses on deploying custom solutions for federal government agencies.
Manage high-value strategic accounts across EMEA, focusing on customer adoption, retention, and expansion.
Act as a trusted advisor to executive stakeholders and technical teams, driving measurable business outcomes.
Troubleshoot technical issues, coordinate with Sales, Support, Product, and Engineering to resolve challenges and identify growth opportunities.
This company operates at the intersection of AI, data infrastructure, and enterprise technology, helping organizations achieve measurable business outcomes. It is a remote-first, collaborative international team with a focus on customer success and strategic account management.
Serve as the primary point of contact for customers, forming trusted relationships and owning complex technical implementation projects from kickoff through go-live.
Consult with customer technical teams on data extraction, transformation, and loading from EMR, ADC, and other systems into the Bluesight platform.
Validate, reconcile, and analyze data using command-line tools and scripts, produce technical procedures, and collaborate cross-functionally to improve processes.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. It is a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using proven solutions.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Architect the Future: Translate customer business and eLearning goals into long-term, scalable technical strategies.
Own the Technical Relationship: Take full technical and product ownership of assigned enterprise accounts.
Serve as the Trusted Advisor: Guide executive and technical stakeholders through platform innovations and integrations.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With a global team of 900+ Docebians, they foster a culture of trust, positive intent, and diverse perspectives.
Investigate and troubleshoot advanced API and platform integration issues.
Provide clear technical guidance to customers and partners for successful resolutions.
Collaborate with engineering and product teams to drive timely issue resolution.
A fast-growing technology company providing innovative payment and financial solutions to businesses worldwide. They foster a collaborative, high-impact environment with a focus on customer success and continuous improvement.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Support clients in implementing and adopting Lightcast data solutions, including APIs and Snowflake Data Shares.
Collaborate with Account Managers and Sales Engineers to guide clients through technical integration and troubleshooting.
Act as a post-sale technical resource, resolving customer issues and helping maximize solution value.
Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. The company operates globally with offices in the US, UK, Europe, and India, and partners across six continents.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Lead customer-facing software implementation projects for global life sciences clients.
Design data solutions and configure Veeva Network MDM to unify customer and product data.
Connect systems, advise stakeholders, and coach junior team members to drive project success.
We are a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue and are a public benefit corporation committed to balancing customer, employee, society, and investor interests.
Lead implementation and technical assistance for the data.world data catalog solution across customer environments.
Partner with customer teams to understand requirements, craft strategies, and refine data governance processes.
Own deliverables throughout the implementation lifecycle, including coding, integration, and documentation.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. We are building an AI-native culture where technology and talent are unstoppable together.
Own onboarding and data health for strategic clients, including data quality and tech stack integration.
Engage with customers' engineering, product, and marketing teams to optimize Mixpanel deployments.
Deliver technical services ranging from data architecture to adoption best practices.
Mixpanel is a leading product intelligence and analytics platform trusted by more than 29,000 companies. They foster a collaborative culture with a focus on innovation and customer success.
Serve as a trusted technical advisor during enterprise sales cycles, translating complex customer requirements into compelling solution strategies.
Deliver customized product demonstrations and develop solution designs that integrate with existing technology environments.
Collaborate with Account Executives, Product, Engineering, and Security teams to influence product priorities and drive revenue growth.
This partner company offers advanced fraud, risk, and compliance solutions. They operate as a global, remote-first organization with a collaborative culture focused on technical credibility and customer impact.