Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Lead customer-facing technical services including integrations, identity management, and data services throughout the customer lifecycle.
Serve as the highest level of technical escalation for complex customer implementations and troubleshooting.
Collaborate with Sales, Product, and Engineering to deliver technical solutions that maximize customer value.
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands across retail, healthcare, and logistics. The company is fully remote with passionate employees across the U.S., Canada, and globally, fostering a collaborative and innovative culture.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Serve as the primary technical contact and trusted advisor for enterprise customers, guiding them through Camunda adoption.
Deliver hands-on technical guidance and best practices to both business and technical stakeholders.
Foster strong relationships with cross-functional teams to drive measurable customer outcomes at scale.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems. We are a fully remote global company with over 700 customers, trusted by 9 of top 10 US banks, and are transforming into an AI-first organization.
Scope, plan, and deliver paid engagements covering LMS administration and technical configuration.
Lead discovery sessions with client stakeholders and turn output into statements of work with defined milestones.
Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative culture where employees genuinely care about each other and the work they do.
Provide technical support and relationship management for enterprise customers in Turkey/EMEA.
Guide new enterprise customers through API integration and onboarding.
Serve as product and technical subject matter expert for the Alpaca platform.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has a globally distributed team of over 400 members and is backed by $400 million in funding.
Act as the highest escalation point for complex technical issues from T1 and T2 support.
Investigate, reproduce, and debug customer-reported bugs and data inconsistencies across multiple platforms.
Work directly with Engineering to resolve issues and maintain internal knowledge bases.
Rewind provides data backup and protection for cloud-based apps like Jira, GitHub, and Shopify. The company is backed by major investors, recognized as one of Canada's fastest-growing tech firms, and fosters a team-first, performance-driven culture.
Represent Global Technical Services across multiple workstreams (e.g. solution design, data migration, systems integration, etc.)
Develop internal and external tools to help customers and consultants in performing integrations and migrations
Own the roadmap, release planning and product lifecycle for the tools
Veeva Systems is a pioneer in industry cloud for life sciences, helping bring therapies to patients faster. It is a fast-growing SaaS company with over $3B in revenue and a public benefit corporation focused on balancing stakeholder interests.
Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants.
Work closely with Client Success to help merchants grow by enabling efficient time to market and leveraging Affirm's product suite.
Establish team OKRs, forecast demand, handle escalations, and advocate for merchants cross-functionally.
Affirm reinvents credit to make it more honest and friendly, offering consumers flexibility to buy now and pay later without hidden fees or compounding interest. It is a remote-first company with a culture that prioritizes people, offering competitive benefits and equity rewards.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Own technical planning and setup end-to-end for new US customers and rollouts
Own inbound customer & technical support for the US market, triaging and resolving issues
Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards
Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.
Own revenue performance, retention, and long-term success of a portfolio of strategic event organizer partners.
Operate as a technical and strategic advisor, delivering data-driven insights and AI-powered solutions.
Build deep relationships and represent Let's Do This at industry events, including onsite support at key moments.
Let's Do This is the world's leading marketplace for endurance events, inspiring people to experience moments that make them feel alive. With 80 co-workers and $90M raised from top investors, the company is in a rapid growth phase and fosters an AI-first, high-ownership culture.
Lead and mentor a team of Technical Account Managers supporting SMB merchants.
Work with Client Success to help merchants grow and utilize Affirm's product suite.
Establish team OKRs, forecast demand, and recruit as necessary.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later without hidden fees. It is a remote-first company with a focus on transparent pay and comprehensive benefits.
Lead consultative discovery and end-to-end delivery for Enterprise implementations, configuring technical foundations and validating data accuracy.
Onboard customers onto Moby, the AI agent, and drive adoption through training sessions for executive and practitioner audiences.
Mentor team members, influence stakeholders, and manage risk across a portfolio of complex customer launches.
Triple Whale is an AI operating system built for modern ecommerce, helping brands see what's working and take action. The company serves over 65,000 brands and fosters a culture of customer obsession, speed, trust, curiosity, and integrity.
Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.
Lead customer relationships and technical support for Trustonic solutions across APAC.
Take ownership of complex issues, coordinate internal teams, and drive resolution.
Understand customer roadmaps, influence product direction, and support adoption and growth.
Trustonic makes smartphones affordable by providing secure device locking technology for carriers, retailers, and financiers across 30+ countries. With a diverse, inclusive culture and a focus on doing the right thing, they value flexibility and teamwork in a fast-paced global environment.
Act as the technical champion and trusted advisor for Lumos prospects and customers.
Architect and deliver product demos, POCs, and end-to-end solutions for complex enterprise accounts.
Cross-functionally drive technical investments to scale go-to-market and support the growing customer base.
Lumos is the industry's first Autonomous Identity Platform, helping companies manage access risk and act on it. We've grown from 20 to ~130 employees, raised over $65M, and have been named a Strong Performer by Gartner and a Forbes Top 100 Best Startup Employer three years running.
Partner with Sales to position Onomi's capabilities, validate technical feasibility, and deliver technical presentations to enterprise life sciences clients.
Produce detailed solution architecture documents covering data flows, APIs, SSO, and iPaaS integrations, ensuring compliance with pharma standards.
Act as an escalation point for complex integration issues and feed structured insights back to Product for roadmap prioritization.
SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events across in-person, virtual, hybrid, and webinars. It powers Onomi, a live HCP engagement platform for life sciences, and fosters a dynamic, customer-focused culture.