Senior Technical Support Engineer (T3)
Remote regions
OntarioBenefits
3w PTO
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Key Responsibilities:
- Own complex technical escalations from T1 and T2, investigating and reproducing bugs.
- Read and write code for debugging and scripting to diagnose issues.
- Manage data restoration requests and enterprise customer onboarding.
Required Skills and Experience:
- 5+ years in technical support, solutions engineering, or software development.
- Proficiency in Python, Ruby, JavaScript, or similar, and strong understanding of REST APIs, OAuth, and webhooks.
- Experience with AWS, cloud platforms, and SaaS ecosystems like Atlassian or Shopify.
What We Offer:
- Flexible work hours, employee stock options, and health benefits.
- 3 weeks vacation, 7 life leave days, 2 Level Up days, and 1 volunteer day.
- Paid parental leave, $2,000/year wellness/home office allowance, and $5,000/year professional development allowance.
Rewind
Rewind provides data backup and protection for cloud-based apps like Jira, GitHub, and Shopify. The company is backed by major investors, recognized as one of Canada's fastest-growing tech firms, and fosters a team-first, performance-driven culture.