Lead post-sales service delivery and account governance for strategic enterprise customers.
Act as the primary customer advocate and manage escalations across engineering, product, and support teams.
Drive proactive risk management, customer adoption, and retention strategies for long-term success.
They provide enterprise technology solutions focused on data infrastructure, cloud ecosystems, and platform operations. The company operates with a fully distributed team, emphasizing innovation, collaboration, and meaningful impact.
Serve as primary point of contact for managed services clients, driving adoption and retention.
Manage onboarding, escalation, proactive relationship management, and expansion opportunities.
Maintain customer records, analyze health and revenue trends, and translate feedback into improvements.
ePlus provides technology solutions and managed services, believing technology is a people business. The team is collaborative, innovative, and committed to diversity, inclusion, and work-life balance.
Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.
Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.
Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Serve as the primary client contact, building trusted relationships and aligning delivery with business objectives.
Lead multiple infrastructure, migration, and integration initiatives across cloud, network, and enterprise environments.
Drive end-to-end project delivery using SDLC and Agile methodologies, managing risks and stakeholders.
Signers National is a leading insurance platform providing brokerage and underwriting services to organizations of all sizes. It is a socially conscious organization with a culture of relentless grit and continuous improvement.
Manage customer relationships and oversee technical team members to ensure milestones are met.
Organize and deliver cloud projects including migrations, modernizations, and Well Architected Reviews.
Collaborate with internal stakeholders to define scope, manage risks, and ensure quality service delivery.
Innovative Solutions is a managed service provider specializing in AWS cloud solutions. Their team values collaboration and customer-centric service delivery.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Manage end-to-end project delivery aligned with customer agreements and company frameworks.
Lead cross-functional teams and build relationships with internal resources and clients.
Proactively manage risks, track costs, and ensure project profitability and on-time delivery.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services. They employ over 1,200 people across the US and foster a startup-like culture with growth opportunities.
Overall planning, coordination, execution, and delivery of endpoint engineering and deployment initiatives.
Contract management; primary interface with government POCs; manage deliverables, staffing, and performance.
Manage scope, schedule, and budget; gather requirements and use cases.
Terrestris leverages technology to create better mission outcomes through better human performance. They form strong client and team relationships through transparency and strive to create an environment where their team can let their excellence shine through.
Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Own the technical customer journey from onboarding through ongoing success and expansion.
Manage customer-facing technical projects and build strong relationships with enterprise customers.
Provide proactive technical guidance and collaborate with cross-functional teams to resolve complex issues.
The company is a technology organization that provides a sophisticated data platform to enterprise customers. The company culture is collaborative, fast-moving, and technology-driven, with a focus on innovation and customer impact.
Plan and coordinate all aspects of technical projects from initiation through delivery.
Develop and execute project plans, schedules, budgets, and deliverables while managing risks and issues.
Coordinate activities among team members, internal departments, and clients to ensure project completion on time and within budget.
AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation, analytics, and software delivery to help enterprises deliver on the promise of digital transformation. They prioritize a culture of belonging, where all perspectives are valued, and are an equal opportunity employer.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Build and maintain strong relationships with post-sale customers as the primary point of contact.
Manage a dedicated book of business, monitor account performance, and relay feedback.
Identify upsell opportunities, perform product demos, and achieve expansion and renewal targets.
ScaleOps is redefining autonomous cloud and AI infrastructure, freeing DevOps from manual resource management to maximize performance and reduce cloud costs. Backed by over $210M in funding, the company is trusted by Fortune 100 companies and enterprises like Adobe and Coinbase, with a fast-growing team culture.
Manage a high-volume portfolio of 40+ concurrent SaaS implementations from sales handoff to launch.
Serve as primary customer contact, coordinating with cross-functional teams to ensure timely and successful delivery.
Utilize AI tools and automation to streamline workflows, maintain accurate project records, and report on KPIs.
GovWorx provides SaaS solutions for government and public-sector clients. They are a growing company with a remote-first culture that values productivity, collaboration, and disciplined execution.
Manage a portfolio of customer engagements, maintaining visibility across active work and broader account initiatives.
Facilitate engagement cadences, develop project plans, and coordinate technical resources to maintain delivery momentum.
Surface delivery risks early, monitor services utilization, and partner with sales to align engagements with account priorities.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life through Astro, a unified DataOps platform powered by Apache Airflow. Trusted by more than 800 leading enterprises, the company values diversity and is an equal opportunity employer.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
Lead customers through deployment, onboarding, testing, training, and operational rollout.
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.
Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.